Dual Assistant General Manager

Fairfield Indianapolis Airport • Indianapolis, IN

10h

About The Position

The Dual Assistant General Manager is responsible for maximizing hotel operations, guest and employee satisfaction, financial performance, sales and revenue generation, and return on investment to ownership. The role oversees and models efficient, courteous service in accordance with company standards while maximizing revenue, and coordinates closely with departments to support smooth operations and a positive guest experience.

The position directs front desk, housekeeping, reservations, guest service, security, and maintenance activities; works to maximize average daily rate and occupancy; and collaborates with Sales and Operations. It also supports department leaders and associates through coaching, training, scheduling, recruiting, and performance evaluation. The role manages financial and operational controls, guest service and VIP programs, safety and security procedures, required reporting, and communication across the hotel. Additional duties may be assigned by the General Manager.

Requirements

• High school diploma or equivalent required.
• Strong understanding of budget management, cost controls, and financial statements.
• Excellent verbal and written communication skills.
• Ability to maintain a professional and welcoming demeanor in guest interactions.
• Knowledge of the local area, hotel services, and facilities.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Applicants must be 18 years or older.

Nice To Haves

• Further education in hospitality or related fields preferred.

Responsibilities

• Direct and coordinate activities across front desk, housekeeping, reservations, guest service, security, and maintenance departments.
• Maximize Average Daily Rate (ADR) and occupancy levels.
• Collaborate with Sales and Operations departments to align strategies and optimize performance.
• Motivate, coach, and train department leaders to enhance service quality and operational efficiency.
• Understand financial statements and budgets, including staffing guidelines and cost controls.
• Implement cost-saving strategies while maintaining service standards.
• Guide, develop, and/or implement policies, procedures, and systems to improve business operations.
• Ensure team members, especially Front Desk Associates, understand and anticipate guest expectations.
• Empower associates to satisfy guests and make decisions that enhance the guest experience.
• Actively solicit guest feedback to continuously improve service and ensure complaints are promptly addressed and resolved.
• Ensure associates maintain a professional appearance and welcoming demeanor.
• Review incoming reservations, pre-block rooms with special requests, and coordinate with appropriate staff.
• Oversee the VIP program and ensure its proper execution.
• Manage cash, checks, and credit card transactions accurately and in compliance with company policies.
• Prepare and manage the team schedule and reconcile room discrepancies with the Executive Housekeeper.
• Complete weekly and monthly reports as required.
• Attend required meetings and maintain effective communication with all departments.
• Manage the safety program, including training, reporting, and incentives, and ensure compliance with local, state, and federal safety regulations.
• Properly handle and account for keys and maintain knowledge of emergency procedures and security concerns.
• Communicate performance standards to staff, build teamwork, conduct departmental meetings, and maintain a cooperative work environment.
• Assist in recruiting, training, and evaluating new associates; provide ongoing coaching and support to foster a positive and productive work environment.
• Maintain safety and security protocols, including proper handling of keys and lost and found items and adherence to emergency procedures.
• Participate in daily hotel operations meetings and contribute to overall hotel strategy.
• Perform additional duties assigned by the General Manager in support of hotel operations.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• Quarterly bonus potential of up to 25% of quarterly earnings.
• Basic life insurance and AD&D, voluntary life insurance, and voluntary short-term and long-term disability coverage.
• Critical illness, hospital indemnity, and accident plans.
• Pet insurance.
• 401(k) match: 100% match of associates' first 6% contributed.
• Paid time off (PTO), available as it is accrued.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED