Dual General Manager

Arbor Lodging•Arcadia, CA

21h

About The Position

Arbor Lodging is seeking a Dual General Manager to oversee the Hilton Garden Inn and Springhill Suites Arcadia. The role is responsible for all aspects of hotel operations, day-to-day staff management, and guest satisfaction. The Dual General Manager serves as an ambassador for the hotel brands, provides leadership and strategic planning across departments, and manages guest experience, profitability, and guest satisfaction measures. The position oversees front office, sales, housekeeping, human resources, food and beverage, maintenance, and accounting. It calls for a proactive, service-oriented leader who communicates effectively, develops staff, manages financial performance, addresses concerns, and anticipates operational issues. The listed duties are not comprehensive, and responsibilities or job scope may change with business demands. Arbor Lodging describes its culture as people-focused, data-driven, and results-oriented. Its guiding principles are to do the right thing, lead with heart, be accountable, aim higher, and celebrate differences. The company provides equal employment opportunities and complies with applicable nondiscrimination laws.

Requirements

At least 5 years of experience in progressive hotel roles.
Strong management skills with large teams.
Developed time-management skills.
Ability to lift up to 40 lbs., with or without reasonable accommodation.

Nice To Haves

Previous General Manager or Assistant General Manager experience.
Bachelor’s degree from an accredited university in Hotel Management, Business Administration, or a similar field.

Responsibilities

Oversee all aspects of hotel operations, including front office, sales, housekeeping, human resources, food and beverage, maintenance, and accounting.
Model a friendly, attentive, and service-oriented demeanor in interactions with guests and hotel staff.
Maintain open communication among hotel leaders and develop a high-quality staff aligned with guest-service expectations.
Manage financials, profit and loss, and payroll to maintain profitability.
Ensure compliance with local and state licensing and permit requirements.
Maintain property security and safety systems and ensure inspections and maintenance are completed.
Drive property-wide staff training and development improvements to provide quality guest service and encourage guest returns.
Maintain professional working relationships and open communication with managers, employees, and other departments.
Communicate ideas, development goals, and tasks effectively to team members and follow up on delegated tasks in a timely manner.
Anticipate property issues and identify solutions before hotel functions are disrupted.
Analyze data and information from multiple sources to develop solutions beneficial to the business.
Receive and address concerns and issues from hotel guests and staff in an attentive, professional manner.
Delegate tasks effectively to qualified staff members.
Produce financial results in line with budgeted objectives.