Assistant Store Manager, Full-Time - Broadway Plaza

Reformation • Walnut Creek, CA

9h • $50,000 - $70,000 • Onsite

About The Position

Reformation is hiring a full-time Assistant Store Manager for its Broadway Plaza location. Reporting to the Store Manager, the Assistant Store Manager helps lead and execute the efforts needed to achieve store goals. The role combines sales leadership, customer experience, store operations, inventory management, merchandising, and team development. The Assistant Store Manager serves as a brand ambassador, educating customers about Reformation and its sustainability values while helping create a welcoming, elevated retail experience.

Requirements

• At least 4 years of retail management experience.
• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced, changing environment.
• Ability to promote operational efficiency, follow processes and systems, maximize team and business results, and identify opportunities for improvement.
• Ability to collaborate with cross-functional partners toward shared business outcomes.
• Proactive sense of urgency and ability to prioritize important work.
• Strong interpersonal skills and ability to interact effectively with diverse personalities.
• Self-motivation and a driven approach to taking on new challenges.
• Excellent communication and teamwork skills, with a passion for people.
• Effective, expedient problem-solving skills, strong business acumen, and attention to detail.
• Positive attitude and willingness to take on tasks of any size.
• Availability to work a minimum of 40 hours per week, with open availability across all seven days.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays when required by business needs.

Responsibilities

• Measure and monitor sales performance, taking action to improve business results when needed.
• Meet and exceed store sales goals.
• Act as a brand ambassador by embodying brand values, engaging customers, and sharing Reformation’s sustainability stories.
• Lead the sales floor and deliver an excellent customer experience with a customer-first mindset.
• Build loyal client relationships and monitor customer interactions with the team and technology.
• Provide in-the-moment coaching to support continuous improvement.
• Schedule employees effectively to balance sales and service, place the right people at the right time, and achieve payroll goals.
• Deliver and maintain strong customer experience NPS scores.
• Maintain inventory accuracy and controls, and lead and train the team on consistent execution.
• Contribute to loss prevention, set expectations, and own related store-team training.
• Help manage store operations to achieve revenue targets.
• Ensure facility maintenance, presentation, and organization.
• Assist with merchandising presentation and concept standards, using retail and product reporting to improve customer experience and business productivity.
• Provide real-time and weekly product and sales performance feedback to the Store Manager to inform allocations and business results.
• Ensure the selling floor consistently reflects brand and concept standards.
• Train support staff and develop talent in visual and digital merchandising.
• Help manage the retail team’s day-to-day performance and support career development and a positive employee experience.
• Assist with hiring, training, and developing the store team across business areas.

Benefits

• Employer-sponsored private medical, dental, and vision insurance for eligible employees.
• Commuter benefits.
• Paid time off, including vacation, sick leave, and company holidays for eligible employees.
• Retirement planning support, including the option to invest in ESG-aligned funds, for eligible employees.
• Fertility care support through Carrot and up to $5,000 USD reimbursement for related expenses after one year of employment.
• Yearly donations to community efforts.
• Clothing discount.
• Culture events, including Ref Values week and Volunteer Time Off.
• Opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed