Beauty Counter Manager - Clinique, Walnut Creek Broadway Plaza - Full Time

Macy's•Walnut Creek, CA

20h•$19 - $31•Onsite

About The Position

As a Counter Manager, you will lead a team of Beauty Advisors and manage all aspects of a specific cosmetics brand. The role combines leadership, creativity, and customer engagement to provide personalized consultations, expert product application, and service tailored to customers’ beauty and style preferences. You will build customer loyalty through outreach, follow-up, and consistent personalized service while inspiring the team to achieve sales goals and elevate the customer experience. You will analyze business performance, plan and execute vendor events and promotions, and work with vendors and store leadership to grow the business. You will also oversee stock presentation, hygiene standards, merchandising, and team performance to maintain an exceptional brand experience. The position requires flexibility, attention to detail, and the ability to manage priorities in a fast-paced retail environment. Full-time colleagues are typically scheduled for 30 or more hours per week; actual hours depend on business needs and colleague availability. Availability is expected for days, evenings, weekends, and holidays. The role includes physical activities such as talking, lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders, as well as use of computers and register equipment.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to stand for at least two consecutive hours.
Ability to lift at least 25 pounds.
Ability to talk, move constantly, reach with arms and hands, stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Nice To Haves

Relevant retail, beauty, or leadership experience of 3–5 years is preferred.

Responsibilities

Lead and inspire Beauty Advisors while managing the business and customer experience for a cosmetics brand.
Provide exceptional customer service through personalized consultations, expert product knowledge, and product application.
Build lasting client relationships and drive client development through outreach and follow-up.
Review and analyze sales performance across daily, weekly, monthly, seasonal, and annual periods, and implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, stock replenishment, clean and well-stocked testers, current signage and pricing, and polished displays.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, peers, and store leadership to optimize results.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-selling products, and beauty trends to support team education.
Coach the team to provide consistent service, communicate loyalty benefits, and achieve sales goals.
Maintain dependable attendance and punctuality and model collaboration, honesty, and care.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice