Beauty Counter Manager - Clinique, Greenwood - Full Time
About The Position
As a Counter Manager for Clinique at Macy’s, you will lead a team of Beauty Advisors and manage all aspects of the cosmetics brand counter. The role combines leadership, creativity, and customer engagement to provide personalized consultations, expert product application, and service informed by each customer’s beauty and style preferences. You will inspire teamwork, drive sales, develop lasting client relationships through outreach and follow-up, and help deliver an exceptional customer experience. You will analyze business performance and sales results, implement strategies to grow the business, execute vendor events and promotions, and collaborate with vendors and store leadership. You will also oversee merchandising, stock presentation, hygiene standards, and team performance to maintain a polished brand experience. The position requires flexibility and dependable attendance, including availability for days, evenings, weekends, and holidays.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
Responsibilities
- Lead and support a team of Beauty Advisors, modeling collaboration, honesty, care, and strong customer service.
- Deliver personalized customer consultations and share expert product knowledge.
- Develop client relationships through outreach, follow-up, and consistent personalized service.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales results; implement strategies to grow the business and improve results.
- Plan and execute in-store and vendor-led events to drive traffic and engagement.
- Maintain brand standards through merchandising, clean and stocked testers, current signage and pricing, hygiene, and stock replenishment.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about new launches, best-sellers, and beauty trends to support team education.
- Coach colleagues to meet sales goals and deliver polished, welcoming customer interactions.
- Manage multiple priorities in a fast-paced environment with attention to detail.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
