Beauty Counter Manager - Clinique, Promenade Bolingbrook - Full Time

Macy's•Bolingbrook, IL

3h•$17 - $27•Onsite

About The Position

The Counter Manager leads a team of Beauty Advisors and manages the Clinique cosmetics brand counter. The role combines team leadership, customer engagement, personalized consultations, and expert product application to deliver a polished brand experience and build lasting customer relationships. The manager develops clients through outreach and follow-up, meets and exceeds sales goals, analyzes business performance, and implements strategies to improve results. The position also involves planning vendor events and promotions, maintaining merchandising and hygiene standards, replenishing stock, and partnering with vendors and store leadership. The manager coaches the team, supports team education on new launches and beauty trends, resolves customer concerns, and helps acquire new customers through credit accounts and loyalty benefits. The work is in a fast-paced retail environment and requires flexible availability, dependable attendance, and punctuality. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability. Physical requirements include talking, lifting, constant movement, standing, reaching, standing for at least two consecutive hours, lifting at least 25 pounds, stooping, kneeling, crouching, and climbing ladders. The role requires close and color vision, depth perception, focus adjustment, and frequent use of computers and other technology, including handheld equipment and cash registers.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexibility, sound judgment, strong attention to detail, and a passion for the beauty industry.

Responsibilities

Lead and inspire a team of Beauty Advisors while managing the Clinique cosmetics counter.
Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships through outreach and follow-up.
Review and analyze sales performance and implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, stock replenishment, and polished displays.
Coach the team on loyalty benefits and support acquisition of new customers by opening credit accounts.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about product launches, best-sellers, and beauty trends to support team education.
Maintain an organized, shoppable counter with clean, stocked testers and current signage and pricing.
Support colleagues and foster collaboration, honesty, and care.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice