Beauty Counter Manager - Clinique, Danbury Fair - Full Time

Macy's•Danbury, CT

2d•Onsite

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages all aspects of a specific cosmetics brand. The role combines team leadership, customer engagement, product expertise, and business management to provide personalized consultations and a polished brand experience. The manager builds customer loyalty through outreach and follow-up, achieves sales goals, analyzes business performance, and partners with vendors and store leadership to grow the business. The role also oversees merchandising, stock presentation, hygiene standards, events, and team performance. The manager sets a positive example for the team, stays informed about product launches and beauty trends, and keeps the counter organized and ready for customers. On the sales floor, they lead through attentive service, maintain displays and testers, coach the team on loyalty benefits, and collaborate with colleagues to deliver strong customer and store results. The position requires flexibility in a fast-paced environment and may involve varied schedules based on business needs and colleague availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
Demonstrate flexibility, sound judgment, and a passion for the beauty industry.
Meet the physical requirements of talking, lifting, constant moving, standing, and reaching with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

Relevant retail, beauty, or leadership experience of 3–5 years is preferred.

Responsibilities

Lead and support a team of Beauty Advisors while managing a specific cosmetics brand.
Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build client relationships and develop a loyal customer base through outreach and follow-up.
Review and analyze sales performance across daily, weekly, monthly, seasonal, and annual periods, and implement strategies to grow the business.
Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, stock replenishment, and polished displays.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize business outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Coach the team and support team performance, customer service, and sales goals.
Maintain a clean, organized, shoppable counter, including clean and stocked testers and current signage and pricing.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice