Clinique Counter Manager - Full Time

Belk•Athens, TN

About The Position

The Beauty Counter Manager drives personal and team results within an assigned brand, building personalized client relationships and sharing enthusiasm for cosmetic, beauty, and fragrance trends. The role uses engaging selling behaviors and strategies to enhance the customer experience and executes promotions, special events, and customer outreach initiatives. The position calls for competitive drive and entrepreneurial confidence to succeed in a fast-paced commission environment. It is an hourly position with monthly bonus eligibility. The manager leads and supports the team in customer service, sales, goal attainment, product knowledge, selling skills, artistry, and client engagement. The role also supports onboarding and continued learning, communicates goals and performance results, and helps associates stay informed about inventory and assortment. The manager uses clienteling tools and technology to deliver personalized omnichannel experiences and supports store fulfillment, merchandising, replenishment, recovery, cleanliness, inventory accuracy, shortage control, and asset protection. The role partners with store leaders on schedules aligned with business needs, traffic, and events, and adapts priorities as business needs change.

Requirements

At least 1 year of retail experience and a dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely and effective decisions that contribute to team and business success.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed, with the ability to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.
Comfort assisting customers with makeup application and skincare services.

Responsibilities

Take ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in excellent customer service, sales, goal achievement, promotions, special events, and customer outreach.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling strong performance and customer service behaviors.
Build personal and team product knowledge, suggestive selling behaviors, artistry skills, and expertise in industry tips and beauty trends.
Drive repeat client interactions as a knowledgeable and trusted resource.
Support associate onboarding, teaching opportunities, and continued learning to enhance team selling skills.
Hold team meetings and one-on-one touch bases with Beauty Advisors to review goals and performance results.
Ensure associates are informed and confident when discussing available inventory and assortment.
Use clienteling tools and technology to provide personalized, seamless omnichannel experiences.
Support store fulfillment by accurately and efficiently executing omni processes in designated areas.
Support merchandising, replenishment, recovery, and cleanliness to maintain visual merchandising and beauty hygiene standards.
Align product presentations with vendor and company directives.
Partner with store leaders to align team schedules with business needs, traffic plans, and event strategies.
Adapt tactics and shift focus as business needs change.
Lead shortage control and inventory accuracy in designated areas, including timely price changes, product transfers, and processing of damaged items.
Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.
Assist customers with makeup application and skincare services.