Clinique Counter Manager - Full Time - Citadel

Belk•Charleston, SC

About The Position

The Beauty Counter Manager drives personal and team results within an assigned brand, building personalized client relationships and sharing enthusiasm for cosmetic, beauty, and fragrance trends. The role uses engaging selling behaviors and strategies to enhance the customer experience while executing promotions, special events, and customer outreach initiatives. This hourly position is eligible for a monthly bonus and requires a competitive drive and entrepreneurial confidence to succeed in a fast-paced commission environment. The manager leads and supports the team in delivering excellent customer service, driving sales, achieving goals, and maintaining strong product knowledge and selling skills. The role also supports store operations, including fulfillment, merchandising, inventory accuracy, shortage control, and adherence to safety and beauty hygiene standards. The manager partners with store leaders to align schedules with business needs, traffic plans, and event strategies.

Requirements

At least 1 year of retail experience and a dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role, together with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed, with the ability to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for product, and to lift, carry, and move at least 40 pounds.
Comfort with and enjoyment of assisting customers with makeup application and skincare services.
Maintain all required professional licenses and certifications, including state-specific demonstrator or cosmetology licenses when required by applicable state and local regulatory boards.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in customer service, sales, goal achievement, promotions, special events, and customer outreach.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling strong performance and customer service behaviors.
Build personal and team product knowledge, suggestive selling behaviors, artistry skills, and knowledge of industry tips and beauty trends.
Encourage repeat client interactions by serving as a knowledgeable and trusted resource.
Support associate onboarding and continued learning, and create opportunities to teach and strengthen selling skills.
Meet with Beauty Advisors in team meetings and one-on-one touch bases to review goals and performance results.
Ensure associates are informed and confident about available inventory and assortment.
Use clienteling tools and technology to deliver a personalized omnichannel experience.
Support store fulfillment by accurately and efficiently completing omni processes in designated areas.
Assist with product merchandising, replenishment, recovery, and cleanliness, maintaining visual merchandising and beauty hygiene standards.
Align presentations with vendor and company directives.
Partner with store leaders to align team schedules with business needs, traffic plans, and event strategies.
Adapt tactics and priorities to changing circumstances and business needs.
Lead shortage control and inventory accuracy in designated areas by completing price changes, product transfers, and damaged-item processing promptly.
Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.