Clinique Counter Manager - Full Time - Citadel

Belk•Charleston, SC

About The Position

The Beauty Counter Manager drives personal and team results within an assigned brand, building personalized client relationships and sharing enthusiasm for cosmetic, beauty, and fragrance trends. The role uses engaging selling behaviors and strategies to enhance the customer experience, while executing promotions, special events, and customer outreach initiatives. The position calls for a competitive drive and entrepreneurial confidence to succeed in a fast-paced commission environment. It is an hourly position with monthly bonus eligibility.

Requirements

At least 1 year of retail experience and a dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that support team and business success.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, as well as lift, carry, and move at least 40 lbs.
Comfort with and enjoyment of assisting customers with makeup application and skincare services.
Maintain all required professional licenses and certifications, including state-specific demonstrator or cosmetology licenses where required by applicable state and local regulatory boards.

Responsibilities

Take ownership and accountability for achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in providing excellent customer service, driving sales, achieving goals, and executing promotions, special events, and customer outreach.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that strengthen performance and customer service.
Build personal and team product knowledge, suggestive selling behaviors, artistry skills, and expertise in industry tips and beauty trends.
Drive repeat client interactions by serving as a knowledgeable and trusted resource.
Support onboarding and continued learning, create teaching opportunities, and connect with Beauty Advisors through team meetings and one-on-one touch bases to review goals and performance.
Ensure associates are informed about inventory and product assortment, and use clienteling tools and technology to provide personalized omnichannel experiences.
Support store fulfillment in designated areas by accurately and efficiently executing omni processes.
Support merchandising, replenishment, recovery, and cleanliness to maintain visual merchandising and beauty hygiene standards, following vendor and company directives.
Partner with store leaders on team schedules based on business needs, traffic plans, and event strategies.
Adapt tactics and shift focus in response to changing business needs.
Lead shortage control and inventory accuracy in designated areas by executing price changes and product transfers and processing damaged items promptly.
Build team knowledge of inventory management, asset protection procedures, and safety guidelines.