Clinique Counter Manager - Full Time

Belk•Athens, TN

About The Position

The Beauty Counter Manager drives personal and team results within an assigned brand, building personalized client relationships and sharing enthusiasm for cosmetic, beauty, and fragrance trends. The role uses engaging selling behaviors and strategies to enhance the customer experience while executing promotions, special events, and customer outreach initiatives. The position requires a competitive drive and entrepreneurial confidence to excel in a fast-paced commission environment. It is hourly, with monthly bonus eligibility.

Requirements

At least 1 year of retail experience and a dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions supporting team and business success.
Skills and experience to perform the role and a commitment to continued learning.
Ability to take ownership of tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability for a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products and to lift, carry, and move at least 40 pounds.
Comfort with and enjoyment of assisting customers with makeup application and skincare services.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in customer service, sales, goal achievement, promotions, special events, and customer outreach; foster a positive store culture by sharing successes, celebrating associate achievements, and modeling effective behaviors.
Build personal and team product knowledge, suggestive selling behaviors, artistry skills, and expertise in industry tips and beauty trends; encourage repeat client interactions as a trusted resource.
Support onboarding and associate learning, and connect with Beauty Advisors in team meetings and one-on-one touch bases to review goals and performance.
Ensure associates understand available inventory and assortment; use clienteling tools and technology to create personalized omnichannel experiences and accurately execute store fulfillment processes in designated areas.
Support merchandising, replenishment, recovery, and cleanliness, maintaining visual merchandising and beauty hygiene standards and following vendor and company directives.
Partner with store leaders on team schedules aligned with business needs, traffic plans, and event strategies.
Adapt tactics and shift focus as business needs change.
Lead shortage control and inventory accuracy in designated areas by completing price changes, product transfers, and damaged-item processing; promote knowledge of inventory management, asset protection, and safety procedures.