Beauty Counter Manager - Clinique, Easton - Full Time
About The Position
As a Counter Manager, you will lead a team of Beauty Advisors and manage all aspects of a specific cosmetics brand. You will deliver personalized consultations, expert product application, and attentive service tailored to customers’ beauty and style preferences. You will build lasting customer relationships through outreach and follow-up, while inspiring teamwork to achieve sales goals and improve the customer experience. The role includes analyzing business performance, planning and executing vendor events and promotions, and partnering with vendors and store leadership to grow the business. You will oversee merchandising, stock presentation, hygiene standards, and team performance to maintain a polished brand experience. Counter Managers lead by example on the sales floor, support colleagues, keep current with product launches and beauty trends, and help customers understand loyalty benefits and credit offerings. This is a full-time position. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability. Flexible availability is required, including days, evenings, weekends, and holidays. The position involves frequent customer interaction and technology use, as well as standing, moving, reaching, and lifting.
Requirements
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience is preferred.
Responsibilities
- Lead a team of Beauty Advisors and manage all aspects of a specific cosmetics brand.
- Deliver exceptional customer service through personalized consultations and expert product knowledge and application.
- Build lasting client relationships through outreach and follow-up.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales results, and implement strategies to grow the business and improve results.
- Plan and execute in-store and vendor-led events to drive traffic and engagement.
- Maintain brand standards through merchandising, hygiene, and stock replenishment.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about new launches, best-sellers, and beauty trends to support team education.
- Coach team members, model collaboration, and support peers to help deliver individual and store results.
- Maintain a polished, organized, shoppable counter, including clean and stocked testers, current signage and pricing, and brand-standard displays.
- Manage multiple priorities in a fast-paced environment with attention to detail.
- Attend work regularly and punctually, with flexible availability for days, evenings, weekends, and holidays.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
