Beauty Counter Manager - Clinique, Promenade Bolingbrook - Full Time

Macy's•Bolingbrook, IL

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages the Clinique cosmetics brand counter. The role combines team leadership, customer engagement, client development, and business performance management. The manager delivers personalized consultations and product application, builds customer relationships through outreach and follow-up, and motivates the team to meet sales goals and provide excellent service. The manager reviews sales performance, develops strategies to grow the business, and plans and executes in-store and vendor-led events. They partner with vendors and store leadership, maintain brand presentation and hygiene standards, oversee stock replenishment, and support team education on product launches, best-sellers, and beauty trends. The position requires flexible availability, including days, evenings, weekends, and holidays, with regular and dependable attendance. Full-time colleagues are typically scheduled for 30 or more hours per week, depending on business needs and availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
Flexibility, sound judgment, and a passion for the beauty industry.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience is preferred.

Responsibilities

Lead and inspire a team of Beauty Advisors while managing the Clinique cosmetics brand counter.
Deliver exceptional customer service through personalized consultations, expert product knowledge, and product application.
Build lasting client relationships and develop a loyal customer base through outreach and follow-up.
Review daily, weekly, monthly, seasonal, and annual sales performance and implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events to drive customer traffic and engagement.
Maintain brand standards through merchandising, hygiene, and stock replenishment.
Acquire new customers by opening credit accounts and communicating loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize business outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about product launches, best-sellers, and beauty trends to support team education.
Keep the counter polished, organized, shoppable, and prepared for customers; maintain clean, stocked testers and current signage and pricing.
Model collaboration, honesty, care, and dependable customer service for colleagues.
Coach the team to share loyalty benefits and provide a thoughtful closing to customer interactions.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.