Beauty Counter Manager - Clinique, Easton - Full Time

Macy's • Columbus, OH

1d

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages the business for a specific cosmetics brand. The role combines leadership, customer engagement, personalized consultations, expert product application, and product knowledge to deliver attentive service and build lasting customer relationships. The manager develops a loyal client base through outreach and follow-up, meets sales goals, reviews business performance, and implements strategies to improve results. They plan and execute vendor events and promotions, collaborate with vendors and store leadership, and oversee merchandising, hygiene, stock replenishment, and team performance to maintain brand standards and an exceptional customer experience.

The manager leads by example by preparing the counter for customers, reviewing sales goals, staying current on launches and beauty trends, and coaching the team on service and loyalty benefits. The position requires flexibility and dependable attendance; schedules depend on business needs and colleague availability. Full-time colleagues are typically scheduled to work 30 or more hours per week.

Requirements

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to stand for at least two consecutive hours and to lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
• Demonstrated flexibility, sound judgment, attention to detail, and passion for the beauty industry.

Nice To Haves

• 3–5 years of relevant retail, beauty, or leadership experience.

Responsibilities

• Lead a team of Beauty Advisors and manage the business for a specific cosmetics brand.
• Deliver personalized customer consultations, expert product knowledge, and exceptional customer service.
• Build client relationships and develop a loyal customer base through outreach and follow-up.
• Review sales performance across daily, weekly, monthly, seasonal, and annual periods and implement strategies to grow the business.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through merchandising, hygiene, tester upkeep, signage, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize results.
• Resolve customer concerns professionally and with a customer-first approach.
• Stay informed about product launches, best-sellers, and beauty trends to support team education.
• Coach the team, support colleagues, and manage multiple priorities in a fast-paced environment.
• Prepare the counter for customers and help maintain a polished, organized, welcoming space.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed