Beauty Counter Manager - Clinique, Herald Square - Full Time

Macy's•New York, NY

1d•Onsite

About The Position

As a Counter Manager in Macy’s Cosmetics Department, you will manage all aspects of a cosmetics line, including coaching a team of Beauty Advisors. You will engage customers to understand their beauty and style choices, provide consultations and makeup and product applications, and help your team achieve sales targets. The role focuses on customer experience, sales performance, vendor partnerships, merchandising, and maintaining hygiene standards. This is a full-time position at the Clinique counter in Herald Square. Full-time colleagues are typically scheduled for 30 or more hours per week; actual hours depend on business needs and colleague availability. Availability must include days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.

Requirements

3 to 5 years of relevant work experience.
Ability to lead a team effectively through guidance, support, and coaching.
Proficiency in vendor product lines and beauty trends.
Ability to use metrics and detailed reporting to develop action plans for sales goals.
Strong written and verbal communication skills.
Excellent interpersonal skills and ability to work with colleagues at all levels and across departments.
Creative, strategic, and technical thinking to address business challenges and opportunities.
Strong attention to detail in daily tasks, reports, and business goals.
Ability to collaborate with the Prestige and total Beauty team to drive sales and deliver the customer experience.
Passion for the beauty industry and ability to provide outstanding customer care.
Business-minded attitude and ability to succeed in a performance-based setting.
Strong organizational skills and ability to manage multiple tasks while maintaining results.
Flexibility and sound judgment in ambiguous situations.
Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to stand or walk for prolonged periods; frequently use computers and handheld electronic equipment; reach, including above eye level; crouch, kneel, stoop, and climb ladders; and lift and move items weighing up to 25 pounds.

Responsibilities

Coach Beauty Advisors and inspire teamwork to reach sales goals and elevate the customer experience.
Build lasting connections with customers interested in cosmetics, beauty, and fragrance.
Review and analyze daily, weekly, monthly, seasonal, and annual sales performance.
Develop and implement business-driving events to achieve department goals.
Oversee presentation, organization, storage, and replenishment of stock.
Sell merchandise using effective customer service techniques and professional selling skills to meet personal productivity goals.
Meet and exceed personal and company sales goals.
Work with vendors to achieve favorable business outcomes.
Manage vendor events and promotions, including scheduling and execution.
Maintain compliance with hygiene standards.
Foster an accepting and respectful environment that strengthens relationships and authentic connections with colleagues, customers, and communities.
Provide feedback to Beauty Advisors to help them exceed daily goals.
Resolve customer problems constructively and manage multiple tasks in a fast-paced environment.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice