Beauty Counter Manager - Clinique, Herald Square - Full Time

Macy's • New York, NY

2d • $19 - $35 • Onsite

About The Position

As a Counter Manager in Macy's Cosmetics Department, you will manage all aspects of a cosmetics line, including coaching a team of Beauty Advisors. You will engage customers to learn about their beauty and style choices, provide consultations and makeup and product applications, and help your team achieve sales targets. The role involves leading sales and customer experience initiatives, analyzing business performance, organizing stock, coordinating vendor events and promotions, and maintaining hygiene standards.

Requirements

• 3 to 5 years of relevant work experience.
• Demonstrated ability to lead, guide, support, and coach a team.
• Proficiency in vendor product lines and beauty trends.
• Ability to use metrics and analyze detailed reports to develop sales action plans.
• Strong written and verbal communication skills.
• Excellent interpersonal skills and ability to work across teams and departments.
• Creative, strategic, and technical thinking to address business challenges and opportunities.
• Strong attention to detail.
• Ability to partner with the Prestige and total Beauty team to drive sales and customer experience.
• Ability to resolve customer problems constructively and manage multiple tasks in a fast-paced environment.
• Passion for the beauty industry and ability to provide outstanding customer care.
• Strong organizational skills and sound judgment in ambiguous situations.
• Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
• Ability to stand or walk for prolonged periods, use computers and handheld electronic equipment, reach, crouch, kneel, stoop, and climb a ladder.
• Ability to lift and move items weighing up to 25 pounds.

Responsibilities

• Inspire teamwork to reach sales goals and elevate the customer experience.
• Build lasting connections with customers interested in cosmetics, beauty, and fragrance.
• Review and analyze daily, weekly, monthly, seasonal, and annual sales results.
• Develop and implement business-driving events to achieve department goals.
• Supervise stock presentation, organization, storage, and replenishment.
• Sell merchandise using effective customer service techniques and professional selling skills to meet personal productivity goals.
• Meet and exceed personal and company sales goals.
• Work with vendors to achieve favorable business outcomes.
• Manage vendor events and promotions, including scheduling and execution.
• Maintain compliance with hygiene standards.
• Coach and provide feedback to Beauty Advisors.
• Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed