Beauty Counter Manager - La Prairie - Broadway Plaza

Nordstrom•Walnut Creek, CA

About The Position

The Beauty Counter Manager works in Nordstrom’s Beauty Department, creating personalized beauty experiences and maximizing sales for the assigned luxury beauty brand. The role combines sales and product education, with an emphasis on customer service, beauty trends, and building a customer following both in-store and digitally. The position is based at the La Prairie counter at Broadway Plaza. The manager conducts makeup applications and skincare analyses, recommends products aligned with customers’ beauty goals, and builds customer loyalty. They pursue personal and counter sales goals, manage vendor events and promotions, maintain vendor relationships, and keep the department organized and customer-ready. Nordstrom and luxury brand partners provide training on beauty products, trends, and industry knowledge. The role requires a flexible schedule based on business needs, including evenings and weekends. The listed hourly pay range is $28.50–$29.65; Beauty sales roles typically receive 3% commission. The position may also be eligible for performance-based incentives or bonuses. Benefits include medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, and EAP resources, subject to eligibility requirements.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
Empathy and respect for all customers, providing a supportive environment during makeup and skincare applications.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
High level of ownership, accountability, and initiative.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped items, reach for and lift items above the head, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for all customers.
Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
Manage the scheduling and execution of vendor events and promotions.
Build and maintain vendor relationships to maximize business results.
Keep the department organized, clean, and customer-ready.
Keep current with beauty trends, products, and industry knowledge through Nordstrom and luxury brand partner trainings.
Manage sales, refunds, and exchanges, and build customer loyalty by opening Nordstrom Rewards accounts.