Beauty Sales - La Mer - Broadway Plaza

Nordstrom•Walnut Creek, CA

About The Position

In Nordstrom’s Beauty Department, the Beauty Sales employee creates personalized beauty experiences for customers and works with a passionate team. The role involves engaging customers to understand their needs and maximizing sales for on-trend and luxury beauty brands. The employee should be passionate about beauty trends, makeup, and skincare, and able to build a customer following in-store and digitally. The position includes providing makeup applications and skincare analyses, recommending products aligned with customers’ beauty goals, meeting sales goals through in-store and digital selling, and helping maintain an inclusive, welcoming, organized, and customer-ready department. The employee also books appointments and supports sales for beauty events and services, keeps current with industry trends and product knowledge through training, and handles sales transactions while building customer loyalty. The role requires continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, and reaching, frequent hand use, handling bulky or awkwardly shaped merchandise, and regularly lifting up to 10 pounds and occasionally up to 25 pounds. The stated hourly pay range is $25.65–$26.65. Beauty and Men’s Fragrance sales roles typically receive 3% commission. The position may also be eligible for performance-based incentives or bonuses. Nordstrom lists benefits including medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, EAP resources, PTO accruals, and holidays; eligibility requirements may apply.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
Empathy and respect for all customers, providing a supportive environment during makeup and skincare applications.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals, with interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for customers.
Set and achieve sales goals for in-store and digital selling, using selling tools including text and social media.
Book appointments and drive sales for in-store beauty events and services.
Keep the department organized, clean, and customer-ready.
Stay current on beauty trends, products, and industry knowledge through training provided by Nordstrom and brand partners.
Manage sales, refunds, and exchanges.
Build customer loyalty, including by opening new Nordstrom Rewards program accounts.