Beauty Counter Manager - La Prairie - NorthPark Center

Nordstrom•Dallas, TX

About The Position

The Beauty Counter Manager works in Nordstrom’s Beauty Department for the La Prairie brand, combining sales and customer education while maximizing sales at the assigned counter. The role provides personalized beauty experiences, builds customer relationships in-store and digitally, and contributes to a welcoming and inclusive team environment. The position involves beauty consultations and product recommendations, sales and customer-account transactions, vendor-event coordination, and maintaining an organized, customer-ready department. The manager also keeps current with beauty trends and product knowledge through Nordstrom and luxury-brand training.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
Empathy and respect for customers, providing a supportive environment during makeup and skincare applications.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
High level of ownership, accountability, and initiative.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped items, including reaching overhead to lift them; regularly lift up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for customers.
Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
Manage the scheduling and execution of vendor events and promotions.
Build and maintain vendor relationships to maximize business results.
Maintain department organization and cleanliness so it is customer-ready.
Keep current with beauty trends, products, and industry knowledge through Nordstrom and luxury-brand training.
Manage sales, refunds, and exchanges, and build customer loyalty by opening new Nordstrom Rewards accounts.