Beauty Counter Manager - La Mer - Spokane

Nordstrom•Spokane, WA

6d•Onsite

About The Position

The Beauty Counter Manager at Nordstrom’s Beauty Department plays a dual role as a salesperson and teacher, creating personalized beauty experiences and maximizing sales for the assigned beauty brand. The role involves helping customers meet their beauty goals, building a customer following in-store and digitally, and contributing to an inclusive, welcoming team environment. Candidates should be passionate about beauty and customer service, results-oriented, and comfortable working in a commissioned sales environment. The position requires a flexible schedule based on business needs, including evenings and weekends. Physical demands include continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, and reaching; frequent use of hands; handling bulky or awkward merchandise, including reaching overhead; and regularly lifting up to 10 pounds and occasionally up to 25 pounds.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
High level of ownership, accountability, and initiative.
Ability to meet the stated physical requirements, including continuous movement, frequent bending and reaching, handling merchandise, and lifting items up to 25 pounds occasionally.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for all customers.
Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
Manage the scheduling and execution of vendor events and promotions.
Build and maintain strong vendor relationships to maximize business results.
Keep the department organized, clean, and customer-ready.
Keep up with beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners.
Manage sales, refunds, and exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.