Beauty Counter Manager - Clinique, Walnut Creek Broadway Plaza - Full Time

Macy's • Walnut Creek, CA

6h • Onsite

About The Position

As a Counter Manager for Clinique at Macy’s, you will lead a team of Beauty Advisors and manage the cosmetics brand counter. You will provide personalized consultations, expert product application, and knowledgeable recommendations based on customers’ beauty and style preferences. The role focuses on building lasting customer relationships, developing a loyal client base through outreach and follow-up, and meeting or exceeding sales goals.

You will review business performance, develop strategies to improve results, and plan and execute vendor events and promotions. You will collaborate with vendors and store leadership, maintain brand merchandising and hygiene standards, oversee stock replenishment, and support team performance. You will set a positive example for the team, keep the counter organized and welcoming, stay current on launches and beauty trends, and deliver a polished brand experience. The position requires flexible availability, including days, evenings, weekends, and holidays.

Requirements

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to manage multiple priorities in a fast-paced environment with attention to detail.
• Flexibility, sound judgment, and a passion for the beauty industry.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

• 3–5 years of relevant retail, beauty, or leadership experience.

Responsibilities

• Lead and support a team of Beauty Advisors while managing the Clinique cosmetics counter.
• Deliver personalized consultations, expert product knowledge, and customer service.
• Develop client relationships through outreach and follow-up.
• Review sales results across daily, weekly, monthly, seasonal, and annual periods and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through merchandising, hygiene, clean and stocked testers, current signage and pricing, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns professionally and with a customer-first approach.
• Stay informed about new launches, best-sellers, and beauty trends to support team education.
• Coach the team, model collaboration, and support achievement of individual and store results.
• Maintain a polished, organized, and welcoming counter and support merchandising updates.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed