Community Assistant

Yugo•Auburn, AL

8h•$10 - $10

About The Position

The Community Assistant is a part-time, hourly, non-exempt role at West & Wright. Reporting to the Property Manager, this position supports apartment leasing, marketing, and resident relations. Duties include managing rentals, move-ins, and lease renewals; generating and responding to leads; qualifying prospects; preparing lease documentation; and completing move-in procedures in accordance with company policies. The role also supports resident services, community operations, marketing initiatives, and compliance with Fair Housing laws and company policies. The position requires availability for 20–25 hours per week, including evenings and weekends.

Requirements

Relative experience in an administrative role.
Strong customer service and oral and written communication skills, including the ability to engage effectively with people at all levels.
Proactive approach, strong problem-solving skills, and initiative.
Strong organization and ability to manage multiple tasks regularly.
Intermediate skills using MS Office and online systems or databases.
Resilience, adaptability, and cultural diversity awareness.
Ability to work 20–25 hours per week.

Responsibilities

Greet prospective clients, conduct property tours, and explain property features and benefits.
Complete applications, secure deposits, and process lease paperwork for move-ins and move-outs.
Handle phone and in-person inquiries, maintain guest cards, and follow up with prospects.
Prepare and submit applications for approval, ensure apartments are ready for move-in, and orient new residents.
Assist with lease renewals, accept rental payments, and support marketing and sales efforts.
Maintain current market information and participate in weekly leasing activity meetings.
Update reports, monitor market conditions, and provide insights for community improvements.
Manage service requests, plan resident functions, and maintain accurate commission records.
Participate in outreach marketing, maintain the community's appearance, and enforce policies and procedures.
Ensure compliance with Fair Housing laws and company policies, and contribute to a positive team environment.
Keep the office and model apartments clean and open on schedule, communicate policy changes, and support the community team.
Maintain open communication with the General Manager and Maintenance Supervisor.
Maintain schedule flexibility, including evenings and weekends, and perform additional tasks as needed.