Community Assistant

Tailwind Group•Gainesville, FL

3d•Onsite

About The Position

The Community Assistant at The Quarters Gainesville is primarily responsible for generating new leases and renewals through peer engagement, providing exceptional customer service, and supporting day-to-day office operations. The role serves as the first point of contact for prospective residents, conducts property and unit tours, and represents the property on and off campus. The Community Assistant supports daily property operations and efforts to meet or exceed annual leasing and occupancy goals. The Quarters Gainesville is a garden-style student housing community in Gainesville, Florida, serving students attending the University of Florida. It has 251 units and 920 beds, with three- and four-bedroom units and amenities including a swimming pool, fitness center, and grilling station. This is a part-time, fully in-office position with a variable schedule not exceeding 29.5 hours per week. The employee must consistently be available for at least 12 hours per week between 9:00 a.m. and 6:00 p.m. Weekday and weekend shifts, rotating nights and weekends, and extended hours during the turnover period are required. Compensation is $15.00 per hour, plus potential commission.

Requirements

High school diploma or equivalent.
Demonstrated ability to work in a fast-paced, goal-oriented environment.
Strong communication, organization, and customer service skills.
Ability to confidently engage with peers and represent the property positively.
Professionalism and reliability.
Motivated self-starter who can thrive in a team setting.
Ability to receive coaching and act on feedback.
Pass a criminal background check.
Ability to work extended hours during turnover, including nights and weekends.
Consistent availability for a minimum of 12 hours per week between 9:00 a.m. and 6:00 p.m.; weekday and weekend shifts are required.
Onsite presence is required; the role is fully in-office.

Nice To Haves

One or more years of experience in customer service, sales, or retail.
Current enrollment at the local university and status as a current or future resident.
Experience with Microsoft Office and Entrata software.

Responsibilities

Provide excellent customer service to residents, prospects, vendors, officials, and community members.
Maintain the curb appeal of the property grounds, amenities, and common areas; regularly maintain the tour path, model unit, and amenity spaces.
Serve as the first point of contact for prospective residents and community inquiries.
Conduct property and unit tours, present leasing options, and answer questions about community features and amenities.
Follow up with prospects by phone, text, and email using property management systems to maximize conversions.
Drive leasing traffic through on-campus outreach and peer networking.
Help plan and execute resident events, move-ins, and community activities.
Support resident lockouts after hours when assigned.
Promote the community as a positive and professional property ambassador on and off campus.
Provide first-level support and resolution for prospects, residents, and guarantors.
Clean the model unit, clubhouse, and other amenity spaces as assigned.
Process, organize, and distribute resident packages as assigned.
Attend regularly scheduled team and one-on-one meetings about property operations.
Assist with annual unit turnover and move-in and move-out procedures, working the full turnover period including scheduled nights and weekends.
Open and close the office, clubhouse, and model unit as assigned, following property standards and procedures.
Maintain a professional appearance and follow the company dress code.
Work onsite and maintain availability for at least 12 hours per week between 9:00 a.m. and 6:00 p.m.