Assistant Store Manager of Design
Williams-Sonoma • Tulsa, OK4d
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About The Position
The Assistant Store Manager of Design supports the management team in achieving business goals and maintains a presence on the sales floor to ensure exceptional customer service. The role plans, participates in, and follows up on daily clienteling, operational, and visual expectations; models relationship-building with customers; and provides training and support while overseeing the development of the store’s design team. The role helps lead the store team in creating an exceptional experience for customers and team members, coaches associates on customer service, and meets weekly with design team members to discuss opportunities, recognize progress, and support productivity and career objectives. It also uses training resources to build product knowledge and selling skills, maintains a fair and positive work environment, participates in seasonal floor sets and visual maintenance, completes time-sensitive operational tasks, and manages timely resolution of client service issues using the client information reporting system. The position requires extended mobility on the sales floor and the ability to lift and move items weighing up to 75 pounds using appropriate equipment and safety techniques. Full-time associates are expected to have open availability to meet business needs.
Requirements
- Excellent communication, organization, and leadership skills.
- Superior critical-thinking skills to identify challenges and develop timely action plans.
- Ability to provide constructive feedback with a solutions- and development-focused approach.
- Strong time-management skills and ability to execute multiple tasks while appropriately managing competing priorities.
- 2–3 years of previous retail sales experience or management experience in a customer-service-related field.
- Ability to remain mobile on the sales floor for extended periods.
- Ability to lift and mobilize medium to large items weighing up to 75 pounds using appropriate equipment and safety techniques.
- Open availability to meet business needs for full-time associates.
Responsibilities
- Lead the store team in creating an exceptional experience for customers and team members.
- Reinforce customer service principles by coaching associates in the moment.
- Meet weekly with store design team members to discuss opportunities, recognize growth and successes, and support productivity and career objectives.
- Use training resources to educate the team about products, improve selling skills, and achieve sales and service goals.
- Create and ensure a positive environment where associates are treated fairly and with dignity in accordance with the People-First Philosophy.
- Participate in seasonal floor sets, daily maintenance of visual standards, and execution of time-bound operational tasks.
- Ensure timely resolution of client service issues through effective use and management of the client information reporting system.
Benefits
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits for full-time associates.
- Discount on Williams-Sonoma, Inc. brands.
- 401(k) plan and other investment opportunities.
- Wellness program supporting physical, financial, and emotional health.
- Paid vacations and holidays for full-time associates.
- Individual development plans and career pathing conversations.
- Annual performance appraisals.
- Cross-brand and cross-functional career opportunities.
- Leadership development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
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