Assistant General Manager Social/Golf Experience Manager - Leadership Talent Network

Five Iron Golf Baltimore LLC•Baltimore, MD

2d•$50,000 - $80,000

About The Position

Five Iron Golf is hiring for its Assistant General Manager - Social (AGM-S) Leadership Talent Network across current and future markets. The company combines golf technology with hospitality-driven service in its sports bars, restaurants, and entertainment venues, and is expanding its locations worldwide. This talent network is intended to identify experienced hospitality leaders for current and future opportunities; it may not correspond to an immediate opening in every market. Applications remain active for 90 days. Relocation may be considered depending on business need and market timing. The AGM-S works closely with the General Manager to create memorable guest experiences and coaches staff to deliver exceptional service and genuine hospitality. The role leads the Golf Experience Team, guiding guests through their Five Iron Golf experience and promoting the fun and excitement of the sport. The AGM-S manages the social side of the business, including simulator rentals, food and beverage service, leagues, tournaments, events, facilities, and social staff scheduling, while supporting revenue, labor-cost management, local marketing, and compliance. This is an exempt, full-time role. Nights, weekends, and holidays are required. Pay is $50,000–$70,000 salary, with bonus potential of up to $10,000 depending on location. Benefits listed for full-time employees include health, dental, and vision insurance; long- and short-term disability; accident and critical illness insurance; a 401(k); and free meals while working. Five Iron Golf states that it is committed to diversity, inclusion, equal employment opportunity, and reasonable accommodations.

Requirements

At least 5 years of hospitality management experience, including at least 1 recent year as an Assistant General Manager or General Manager.
Strong leadership ability and willingness to lead by example.
Exemplary communication, time management, and organizational skills.
Upbeat energy, enthusiasm, and a positive attitude.
Ability to think on one’s feet and manage customer expectations.
Ability to work in a fast-paced environment and collaborate effectively with a team.
Availability to work in the venue on evenings, weekends, and holidays.
Ability to stand, walk, and bend for long periods and maneuver up and down stairs.
Ability to obtain the proper licenses and certifications for the location.

Responsibilities

Drive revenue in simulator rentals, food and beverage sales, and leagues.
Participate in recruiting, hiring, and training staff; manage onboarding and continued education for new hires.
Evaluate employee performance to ensure day-to-day business needs are met.
Manage the social side of operations, including leagues, simulator rental experiences, events, facilities maintenance, food and beverage service, and social staff scheduling.
Set and uphold high service standards for staff.
Monitor and reduce labor and other operating costs to support efficient operations.
Maintain an understanding of the location’s profit and loss statement and assist with local marketing.
Maintain comprehensive knowledge of products and services, including technology, lessons, leagues, memberships, and food and beverage offerings; use that knowledge to sell and cross-sell.
Engage with customers to understand their needs and provide personalized recommendations.
Build community relationships, foster customer loyalty, and encourage repeat business through proactive engagement.
Oversee pre-visit communications, onsite interactions, and post-visit follow-ups to deliver an exceptional guest experience.
Handle administrative tasks related to sales transactions and customer service inquiries.
Collaborate with team members to align efforts and achieve business goals.
Oversee the sales, execution, and management of leagues and one-off tournaments throughout the Fall, Winter, and Summer seasons.
Take ownership of each guest’s enjoyment and satisfaction.
Ensure the location follows health and safety regulations and complies with local laws, including alcohol service laws.