Assistant General Manager Social/Golf Experience Manager - Leadership Talent Network

Five Iron Golf Chicago LLC•Chicago, IL

2d•$50,000 - $80,000

About The Position

Five Iron Golf is seeking Assistant General Manager - Social (AGM-S) candidates for its ongoing leadership talent network across current and future markets. The company operates sports bars, restaurants, and entertainment venues that combine golf technology with hospitality-driven service. The network is intended to identify experienced hospitality leaders as Five Iron Golf expands; it may not correspond to an immediate opening in every listed market. Applications remain active for 90 days and are considered for current and future opportunities. Relocation may be considered based on business need and market timing. The AGM-S works closely with the General Manager to create memorable guest experiences and coach staff to deliver exceptional service and genuine hospitality. The role leads the Golf Experience Team, guiding guests through their Five Iron Golf experience and supporting their satisfaction and engagement. It focuses on the fun and excitement of golf while showcasing the venue’s offerings. The AGM-S oversees the social side of venue operations, including simulator rentals, food and beverage service, leagues, events, tournaments, facilities maintenance, and staff scheduling. The role supports sales and revenue growth, staff recruitment and development, service standards, cost control, local marketing, compliance, and guest relationships. This is an exempt, full-time position requiring nights, weekends, and holidays availability. Pay is $50,000–$70,000 salary, with bonus potential up to $10,000.

Requirements

At least 5 years of hospitality management experience, including at least 1 recent year as an Assistant General Manager or General Manager.
Strong leadership ability and willingness to lead by example.
Exemplary communication, time-management, and organizational skills.
Upbeat energy, enthusiasm, and a positive attitude.
Ability to think on one’s feet and manage customer expectations.
Ability to work in a fast-paced environment and collaborate effectively with a team.
Availability to be present at the venue on evenings, weekends, and holidays.
Ability to stand, walk, and bend for extended periods and maneuver up and down stairs.
Ability to obtain the proper licenses and certifications for the location.

Responsibilities

Drive revenue in simulator rentals, food and beverage sales, and league sales.
Participate in staff recruitment, hiring, and training; manage onboarding and continued education for new hires.
Evaluate employee performance to ensure day-to-day business needs are met.
Manage social-side operations, including leagues, simulator rental experiences, event execution, facilities maintenance, food and beverage service, and social staff scheduling.
Set and uphold exceptional service standards for staff.
Support efficient operations by monitoring and reducing labor and other operating costs.
Maintain an understanding of the location’s P&L and assist with local marketing efforts.
Learn and maintain knowledge of the venue’s products and services, including technology, lessons, leagues, memberships, alcoholic beverages, and food and beverage offerings; use this knowledge to sell and cross-sell.
Engage with customers, understand their needs, and provide personalized recommendations.
Build community relationships, foster customer loyalty, and encourage repeat business through proactive engagement.
Oversee pre-visit communications, onsite interactions, and post-visit follow-ups to deliver an exceptional guest experience through associates.
Handle administrative tasks related to sales transactions and customer service inquiries.
Collaborate with team members to align efforts and achieve business goals.
Oversee the sales, execution, and management of leagues and one-off tournaments throughout the fall, winter, and summer seasons.
Take ownership of guests’ enjoyment and satisfaction.
Ensure the location follows health and safety regulations and complies with local laws, including alcohol service laws.