Assistant General Manager Social/Golf Experience Manager - Leadership Talent Network

Five Iron Golf Chicago LLC•Chicago, IL

2d•$50,000 - $80,000

About The Position

The Assistant General Manager - Social (AGM-S) works closely with the General Manager to create fun, memorable experiences at Five Iron Golf. The AGM-S coaches staff to deliver exceptional service and genuine hospitality, leading the Golf Experience Team and guiding guests through their Five Iron Golf journey. The role emphasizes guest satisfaction, engagement, and the fun and excitement of the sport, while showcasing Five Iron Golf’s unique experiences. This position oversees the social side of the business, including leagues, simulator rentals, events, facilities maintenance, food and beverage service, and social staff scheduling. The AGM-S supports revenue growth, team development, efficient operations, local marketing, and compliance with health, safety, and alcohol-service regulations. This posting is part of Five Iron Golf’s ongoing leadership talent network and may relate to current or future opportunities across its locations.

Requirements

At least 5 years of hospitality management experience, including at least 1 recent year as an Assistant General Manager or General Manager.
Strong leadership ability and willingness to lead by example.
Exemplary communication, time-management, and organizational skills.
Upbeat energy, enthusiasm, and a positive attitude.
Ability to think on your feet and manage customer expectations.
Ability to work in a fast-paced environment and collaborate effectively with a team.
Availability to be present in the space on evenings, weekends, and holidays.
Ability to stand, walk, and bend for long periods and maneuver up and down stairs.
Ability to obtain proper licensing and certifications for the location.

Nice To Haves

Relocation may be considered for the right candidate, depending on business need and market timing.

Responsibilities

Drive revenue in simulator rentals, food and beverage sales, and leagues.
Participate in recruiting, hiring, and training staff; manage onboarding and continued education for new hires.
Evaluate employee performance to ensure day-to-day business needs are met.
Manage social-side operations, including leagues, simulator rental experiences, event execution, facilities maintenance, food and beverage service, and social staff scheduling.
Set and uphold exceptional service standards for staff.
Monitor and reduce labor and other operating costs to support efficient operations.
Maintain an understanding of the location’s P&L and assist with local marketing efforts.
Maintain comprehensive knowledge of products and services, including technology, lessons, leagues, memberships, spirits, beer, wine, and food and beverage offerings; use this knowledge to sell and cross-sell offerings.
Engage with customers to understand their needs and provide personalized recommendations.
Build community relationships, foster customer loyalty, and encourage repeat business through proactive engagement.
Oversee pre-visit communications, onsite interactions, and post-visit follow-ups to deliver an exceptional guest experience through associates.
Handle administrative tasks related to sales transactions and customer service inquiries.
Collaborate with team members to align efforts and achieve business goals.
Oversee the sales, execution, and management of leagues and one-off tournaments throughout the Fall, Winter, and Summer seasons.
Take ownership of guests’ enjoyment and satisfaction.
Ensure the location complies with health and safety regulations and applicable local laws, including alcohol-service laws.