Assistant General Manager Social/Golf Experience Manager - Leadership Talent Network
About The Position
Five Iron Golf is a sports, hospitality, and entertainment brand backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments. This posting is part of its ongoing leadership talent network for current and future markets. The Assistant General Manager - Social works closely with the General Manager to create memorable guest experiences and lead the Golf Experience Team. The role coaches staff to provide exceptional service and genuine hospitality, guides guests through their Five Iron Golf experience, and promotes engagement and enjoyment of the sport. The AGM-S oversees social operations, including leagues, simulator rentals, events, facilities, food and beverage service, and staff scheduling. The role also supports revenue growth, cost management, local marketing, community relationships, and compliance with health, safety, and alcohol-service laws.
Requirements
- At least 5 years of hospitality management experience, including at least 1 recent year as an Assistant General Manager or General Manager.
- Strong leadership ability and willingness to lead by example.
- Exemplary communication, time-management, and organizational skills.
- Upbeat energy, enthusiasm, and a positive attitude.
- Ability to think on your feet and manage customer expectations.
- Ability to work in a fast-paced environment and collaborate effectively with a team.
- Availability to be present in the space on evenings, weekends, and holidays.
- Ability to stand, walk, and bend for long periods and maneuver up and down stairs.
- Ability to obtain proper licensing and certifications for the location.
Responsibilities
- Drive revenue in simulator rentals, food and beverage sales, and league sales.
- Participate in recruiting, hiring, and training staff; manage onboarding and continued education for new hires.
- Evaluate employee performance to ensure day-to-day business needs are met.
- Manage social-side operations, including leagues, simulator rental experiences, event execution, facilities maintenance, food and beverage service, and social staff scheduling.
- Set and uphold above-and-beyond service standards for staff.
- Monitor and reduce labor and other operating costs to support efficient operations.
- Maintain an understanding of the location’s P&L and assist with local marketing efforts.
- Maintain comprehensive knowledge of products and services, including technology, lessons, leagues, memberships, beverages, and food offerings; use this knowledge to sell and cross-sell.
- Engage customers to understand their needs and provide personalized recommendations.
- Build community relationships, foster customer loyalty, and encourage repeat business through proactive engagement.
- Oversee pre-visit communications, onsite interactions, and post-visit follow-ups to deliver an exceptional guest experience through associates.
- Handle administrative tasks related to sales transactions and customer service inquiries.
- Collaborate with team members to align efforts and achieve business goals.
- Oversee the sales, execution, and management of leagues and one-off tournaments throughout the Fall, Winter, and Summer seasons.
- Take ownership of guests’ enjoyment and satisfaction at Five Iron Golf.
- Ensure the location follows health and safety regulations and complies with local laws, including alcohol-service laws.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long- and short-term disability insurance
- Accident and critical illness insurance
- 401(k)
- Free meals while working
- Bonus potential of up to $10,000
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
