Pottery Barn Assistant Store Manager of Design (Tulsa)

Williams-Sonoma • Tulsa, OK

12d

About The Position

The Assistant Store Manager of Design supports the management team in achieving business goals and maintains a visible presence supervising the sales floor to ensure exceptional service. The role plans, participates in, and follows up on daily clienteling, operational, and visual expectations, models relationship-building with customers, and provides training and support while overseeing the development of the store’s design team.

The position leads the store team in creating an exceptional experience for customers and team members, coaches associates on customer service, and meets weekly with design team members to discuss opportunities, recognize growth and successes, and help designers maximize productivity and meet career objectives. The role uses training resources to build product knowledge and selling skills, supports a fair and positive workplace, participates in seasonal floor sets and visual maintenance, executes time-bound operational tasks, and ensures timely resolution of client service issues using the client information reporting system.

This is a full-time role. Full-time associates are expected to have open availability to meet business needs. The role requires mobility on the sales floor for extended periods and the ability to lift and mobilize items weighing up to 75 pounds using appropriate equipment and safety techniques. Relocation assistance is not available.

Requirements

• Excellent communication, organization, and leadership skills.
• Superior critical-thinking skills to identify challenges and develop action plans in a timely manner.
• Ability to provide constructive feedback using a solutions- and development-oriented approach.
• Strong time-management skills and ability to execute multiple tasks and manage competing priorities appropriately.
• 2–3 years of previous retail sales experience or management experience in a customer service-related field.
• Ability to remain mobile on the sales floor for extended periods.
• Ability to lift and mobilize medium to large items weighing up to 75 pounds using appropriate equipment and safety techniques.
• Open availability to meet business needs.

Responsibilities

• Lead the store team to create an exceptional experience for customers and team members.
• Reinforce customer service principles by coaching associates in the moment.
• Meet weekly with store design team members to address opportunities, acknowledge growth and successes, and maximize designers’ productivity toward their career objectives.
• Use training resources to educate the team on products, improve selling skills, and achieve sales and service goals.
• Create and ensure a positive environment where associates are treated fairly and with dignity in accordance with the People-First Philosophy.
• Participate in seasonal floor sets, daily maintenance of visual standards, and execution of time-bound operational tasks.
• Ensure timely resolution of client service issues through effective use and management of the client information reporting system.

Benefits

• Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time).
• Discount on all Williams-Sonoma, Inc. brands.
• 401(k) plan and other investment opportunities.
• Wellness program supporting physical, financial, and emotional health.
• Paid vacations and holidays (full-time).
• Individual development plans and career pathing conversations.
• Annual performance appraisals.
• Cross-brand and cross-functional career opportunities.
• Leadership development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed