Pottery Barn- Part Time Design

Williams-Sonoma•Concord Township, PA

1d•Onsite

About The Position

The Design Studio Specialist inspires customers to express themselves at home by providing design assistance and a seamless shopping experience. The role includes conducting one-on-one design consultations in stores and customers’ homes, developing and presenting design plans, supporting sales, completing transactions at the cash wrap, and encouraging continued engagement with the Pottery Barn brand. Specialists also provide knowledgeable, exemplary customer service across a range of merchandise and order services.

Requirements

Strong communication, clienteling, and customer follow-up skills.
Ability to complete and coordinate complex large orders across a variety of sales channels.
Proven ability to prioritize and handle multiple tasks simultaneously.
One to two years of customer service and retail sales experience.

Nice To Haves

Experience working with the elements of design.
Specialty retail experience.

Responsibilities

Assist clients with one-on-one in-store and in-home consultations on the design of their living spaces to drive store sales.
Conduct productive in-home consultations, accurately measuring and assessing clients’ living spaces.
Create and present design plans based on clients’ needs, style, preferences, and living spaces.
Maintain knowledge of current sales and promotions to achieve and exceed sales and productivity goals.
Assist customers with gift wrap, gift registry, locating merchandise, catalog and internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment.
Assist customers and complete sales at the cash wrap.
Promote continued customer engagement with the brand.

Benefits

Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.