Design Specialist | Full-Time | Pottery Barn NorthPark
About The Position
The Design Specialist inspires customers to express themselves in their homes by providing one-on-one design consultations in the store and in customers’ homes. The role assesses living spaces, develops and presents design plans tailored to customers’ needs and preferences, and helps drive store sales. The specialist supports a seamless shopping experience by completing sales at the cash wrap, providing specialized customer services, sharing product knowledge, and encouraging ongoing engagement with the brand. The position requires strong customer communication, clienteling and follow-up, along with the ability to coordinate complex orders and manage multiple tasks. Candidates with experience working with design elements are preferred; one to two years of customer service and retail sales experience is required, with specialty retail experience preferred but not required. Full-time associates are expected to have open availability to meet business needs. This role is not eligible for relocation assistance. Williams-Sonoma, Inc. will not sponsor employment-based immigration for this position.
Requirements
- Strong communication, clienteling and customer follow-up skills.
- Ability to complete and coordinate complex large orders across a variety of sales channels.
- Proven ability to prioritize and handle multiple tasks simultaneously.
- One to two years of customer service and retail sales experience; specialty retail experience is preferred but not required.
- Ability to remain mobile on the sales floor for extended periods.
- Ability to lift and mobilize items up to 75 pounds using appropriate equipment and safety techniques.
- Full-time associates must have open availability to meet business needs.
Nice To Haves
- Experience working with the elements of design.
- Specialty retail experience.
Responsibilities
- Provide one-on-one design consultations in the store and in customers’ homes to help design living spaces and drive store sales.
- Conduct productive in-home consultations, accurately measuring and assessing customers’ living spaces.
- Create and present design plans based on customers’ needs, style, preferences and living spaces.
- Maintain knowledge of current sales and promotions to achieve and exceed sales and productivity goals.
- Assist customers with special services, including gift wrap, gift registry, merchandise location, catalog and internet orders, special orders, back orders, charge sends, courier deliveries and furniture orders.
- Demonstrate superior product knowledge, including features and benefits of the design studio assortment.
- Complete sales at the cash wrap and promote continued customer engagement with the brand.
Benefits
- Discount on Williams-Sonoma, Inc. brands.
- 401(k) plan and other investment opportunities.
- Wellness program supporting physical, financial and emotional health.
- Paid vacations and holidays for full-time associates.
- Health benefits, dental insurance and vision insurance, including same-sex domestic partner benefits, for full-time associates.
- Individual development plans and career pathing conversations.
- Annual performance appraisals.
- Cross-brand and cross-functional career opportunities.
- Online learning opportunities through brand-specific resources and WSI University.
- Leadership development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
