General Manager, Full Time, Palo Alto - Pottery Barn

Williams-Sonoma•Palo Alto, CA

About The Position

The General Manager leads the Pottery Barn store in Palo Alto, hiring and developing associates and providing leadership to achieve or exceed sales, payroll, and controllable expense goals. The role oversees store operations, inventory levels, and visual merchandising standards, while ensuring customers receive exemplary service and a positive store and brand experience. The General Manager also helps sales associates build lasting customer relationships and develops the team for future growth. The role requires managing staff and store performance, planning schedules and daily priorities, motivating and coaching associates, and maintaining a fair and respectful workplace consistent with the company’s People First philosophy. Full-time associates are expected to have open availability to meet business needs. Employment or promotion is contingent on successful completion of a background check. Relocation assistance is not available for this role.

Requirements

At least 4 years of management experience in specialty retail and/or a multi-unit retail business environment.
Proven ability to manage staff to exceed sales goals while meeting payroll goals.
Proven ability to identify top talent, build teams, and train, develop, and retain people.
Ability to think through complex issues and allocate time to execute multiple tasks and respond to changing priorities.
Ability to motivate and influence others through personal actions and examples.
Effective communication, organization, and leadership skills.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize items weighing up to 75 lbs. using appropriate equipment and safety techniques.
Successful completion of a background check is required for employment or promotion to this role.
Full-time associates must have open availability to meet business needs.

Responsibilities

Ensure the store meets or exceeds sales and contest goals while meeting payroll goals based on current trends.
Prioritize, plan, and adjust schedules and daily agendas to meet business goals, and hold the team accountable for results.
Train and motivate associates through ongoing programs in sales, customer service, and product knowledge.
Assess associate performance and provide ongoing feedback.
Complete and deliver performance appraisals and development plans.
Ensure the team provides an exceptional in-store customer experience and meets world-class service standards.
Maintain an effective floor presence and ensure staff coverage across store areas as needed.
Create and maintain an environment where associates are treated fairly and with dignity and respect, consistent with the People First philosophy.
Work with District Managers and peers to develop best practices in store management.
Manage store operations, inventory levels, visual merchandising standards, and controllable expenses.

Benefits

Competitive compensation package.
Generous discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Paid vacations and holidays.
Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits.
Wellness program supporting physical, financial, and emotional health.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.