Pottery Barn- Part Time Design

Williams-Sonoma•Glen Mills, DE

About The Position

The Design Studio Specialist inspires customers to express themselves at home by providing design expertise and personalized service. The role includes conducting one-on-one design consultations in-store and in customers’ homes, creating and presenting design plans, and helping customers complete purchases at the cash wrap. The specialist also supports ongoing customer engagement with the Pottery Barn brand and works to meet sales and productivity goals. This part-time role requires weekend availability as well as weekday availability. Part-Time Flex associates must be available for at least two regularly scheduled shifts on separate weekend days (Friday, Saturday, and/or Sunday) and two shifts Monday through Thursday. Associates scheduled for 20 or more hours per week need greater availability to meet business needs.

Requirements

Strong communication, clienteling, and customer follow-up skills.
Ability to complete and coordinate complex large orders across a variety of sales channels.
Ability to prioritize and handle multiple tasks simultaneously.
1–2 years of customer service and retail sales experience; specialty retail experience is preferred but not required.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize items up to 75 pounds using appropriate equipment and safety techniques.
Part-Time Flex associates must be available for at least two regularly scheduled shifts on separate weekend days and two shifts during the week.
Availability beyond the stated minimum is required to be scheduled for 20 or more hours weekly.

Nice To Haves

Experience working with the elements of design.
Specialty retail customer service and sales experience.

Responsibilities

Use design expertise in one-on-one in-store and in-home consultations to drive store sales.
Conduct productive in-home consultations, accurately measuring and assessing clients’ living spaces.
Create and present design plans tailored to clients’ needs, style, preferences, and living spaces.
Maintain knowledge of current sales and promotions to achieve and exceed sales and productivity goals.
Provide customer services including gift wrapping, gift registry assistance, merchandise location, catalog and internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
Demonstrate product knowledge, including features and benefits across the design studio assortment.
Assist customers and complete sales at the cash wrap.
Promote continued customer engagement with the brand.

Benefits

Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.