Asst Store Mgr -Design Services, Full Time, Pottery Barn

Williams-Sonoma•Rogers, AR

About The Position

The Assistant Manager of Design supports the management team in achieving goals by providing world-class service, building customer relationships, and maintaining store supervision to ensure appropriate staff coverage. The role leads the Design Crew and drives sales through Design Services, including in-home, trade, and in-store services. The position also hires, trains, and develops Designers; coaches staff; manages clienteling and lead-generation programs; and helps ensure client service issues are resolved promptly. The Assistant Manager of Design serves as a role model for customer service and sales generation, helps create a positive and fair workplace, and assumes additional management responsibilities when the Associate or General Manager is absent. Full-time associates are expected to have open availability to meet business needs.

Requirements

Excellent communication, organization, and leadership skills.
Superior critical-thinking skills to identify challenges creatively and develop action plans in a timely manner.
Strong time-management skills and the ability to execute multiple tasks and manage competing priorities.
Two to three years of previous retail sales experience or management experience in a customer-service-related field.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize medium to large items weighing up to 75 pounds while using appropriate equipment and safety techniques.
Full-time associates must have open availability to meet the needs of the business.

Responsibilities

Lead the Design Crew to create exceptional customer experiences and exceed sales and lever goals, with 70% of sales generated through Design Crew and Design Services.
Implement and maintain accountability to SPH expectations.
Regularly shadow Designers on in-home appointments, with a minimum of one in-home visit per month.
Implement and maintain the 1.0–5.0 clienteling cadence with all Designers.
Develop, implement, and manage clientele programs and design lead generation; manage the sales pipeline.
Attract, motivate, coach, and develop talent to maximize potential.
Provide exceptional in-store customer service and achieve world-class service standards.
Ensure the sales floor is adequately staffed from sales and tactical perspectives.
Model sales generation and service behaviors for sales associates, prioritizing the customer experience.
Coach staff on customer-service successes and challenges.
Use Design Essentials and training resources to educate the team, improve selling skills, and achieve goals.
Develop contests and other programs to motivate associates, increase productivity, and raise team spirit.
Assume additional management responsibilities when the Associate or General Manager is absent.
Perform projects and assignments as directed by the Associate or General Manager.
Create and maintain a positive environment where associates are treated fairly and with dignity in accordance with the People-First Philosophy.
Ensure timely resolution of client service issues, including delivery, pickup, and outstanding issues, using the client information reporting system.
Demonstrate core competencies in strategic agility, innovation and change, influential leadership, effective communication, developing self and others, creating teams and partnerships, and customer focus.

Benefits

Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health, dental, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career-pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.