Asst Store Mgr -Design Services, Full Time, Pottery Barn

Williams-Sonoma•Rogers, AR

2d•Onsite

About The Position

The Assistant Manager of Design supports the management team in achieving goals by providing world-class service, building customer relationships, and supervising the store to ensure appropriate staff coverage. The role leads the Design Crew and is accountable for driving 70% of sales through Design Crew and Design Services, including In Home, Trade, and In Store services. The Assistant Manager hires, trains, coaches, and develops Designers, manages clienteling and lead-generation programs, and supports sales and service standards throughout the store. The role also helps create a positive, fair, and respectful workplace in keeping with the company’s People-First Philosophy. It resolves client service issues, may assume additional management responsibilities when the Associate or General Manager is absent, and performs other projects as directed. Full-time associates are expected to have open availability to meet business needs. The position requires extended mobility on the sales floor and the ability to lift and move items weighing up to 75 pounds using appropriate equipment and safety techniques.

Requirements

Excellent communication, organization, and leadership skills.
Superior critical-thinking skills, including the ability to identify challenges creatively and develop timely action plans.
Strong time-management skills and the ability to execute multiple tasks and manage competing priorities.
2–3 years of previous retail sales experience or management experience in a customer-service-related field.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize medium-to-large items weighing up to 75 pounds using appropriate equipment and safety techniques.
Open availability to meet business needs for full-time associates.

Responsibilities

Lead the Design Crew to deliver exceptional customer experiences and exceed sales and leverage goals, with 70% of sales generated through Design Crew and Design Services.
Implement and maintain accountability for SPH expectations.
Regularly shadow Designers on In Home appointments, with a minimum of one In Home visit per month.
Implement and maintain accountability for the 1.0–5.0 clienteling cadence with all Designers.
Develop, implement, and manage clienteling and design lead-generation programs; manage the sales pipeline.
Attract, motivate, coach, and develop talent to maximize team members’ potential.
Provide exceptional in-store customer service and meet world-class service standards.
Ensure adequate sales-floor staffing from both sales and tactical perspectives.
Model sales generation and service behaviors for sales associates, prioritizing the customer experience.
Coach staff on customer-service successes and challenges.
Use Design Essentials and training resources to educate the team on products, improve selling skills, and achieve goals.
Develop contests and other programs to motivate associates, increase productivity, and raise team spirit.
Assume additional management responsibilities when the Associate or General Manager is absent.
Perform projects and assignments as directed by the Associate or General Manager.
Create and maintain a positive environment where associates are treated fairly and with dignity, consistent with the People-First Philosophy.
Ensure timely resolution of client service issues, including delivery, pick-up, and outstanding issues, using and managing the client information reporting system.
Maintain core competencies, including strategic agility, driving innovation and change, influential leadership, effective communication, developing self and others, building teams and partnerships, and customer focus.

Benefits

Generous discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career-pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.