Assistant General Manager Social/Golf Experience Manager - Leadership Talent Network

Five Iron Golf DC LLC•Washington, DC

2d•$50,000 - $80,000

About The Position

Five Iron Golf is seeking experienced hospitality leaders for its Assistant General Manager - Social (AGM-S) Leadership Talent Network across current and future markets. Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron combines golf technology with hospitality-driven service at its sports bars, restaurants, and entertainment venues. The company has 35 locations open and more than 50 in its pipeline worldwide. The AGM-S works closely with the General Manager to create memorable guest experiences and coach staff in exceptional service and genuine hospitality. The role leads the Golf Experience Team, guiding guests through their Five Iron Golf experience and promoting guest satisfaction and engagement. It emphasizes the fun and excitement of golf and the distinctive experiences Five Iron offers. The AGM-S oversees social-side operations, including leagues, simulator rentals, events, facilities, food and beverage service, and staff scheduling. The role also supports revenue growth, hiring and staff development, operating-cost management, local marketing, customer relationships, sales, and compliance with health, safety, and alcohol-service laws. This ongoing talent-network listing may not correspond to an immediate opening in every market. Applications remain active for 90 days; relocation may be considered based on business need and market timing.

Requirements

At least 5 years of hospitality management experience, including at least 1 recent year as an Assistant General Manager or General Manager.
Strong leadership ability and willingness to lead by example.
Exemplary communication, time-management, and organizational skills.
Upbeat energy, enthusiasm, and a positive attitude.
Ability to think on your feet and manage customer expectations.
Ability to work in a fast-paced environment and collaborate effectively with a team.
Availability to be present in the space on evenings, weekends, and holidays.
Ability to stand, walk, and bend for long periods and maneuver up and down stairs.
Ability to obtain proper licensing and certifications for the location.

Nice To Haves

Relocation may be considered for the right candidate, depending on business need and market timing.

Responsibilities

Drive revenue in simulator rentals, food and beverage sales, and league sales.
Participate in staff recruitment, hiring, and training; manage new-hire onboarding and continued education.
Evaluate employee performance to ensure day-to-day business needs are met.
Manage social-side operations, including leagues, simulator rental experiences, event execution, facilities maintenance, food and beverage service, and social staff scheduling.
Set and uphold above-and-beyond service standards for staff.
Monitor and reduce labor and other operating costs to support efficient operations.
Maintain an understanding of the location’s P&L and assist with local marketing.
Learn and maintain comprehensive knowledge of products and services, including technology, lessons, leagues, memberships, spirits, beer, wine, and food and beverage offerings; use that knowledge to sell and cross-sell.
Engage customers to understand their needs and provide personalized recommendations.
Build community relationships, foster customer loyalty, and encourage repeat business through proactive engagement.
Oversee pre-visit communications, onsite interactions, and post-visit follow-ups to deliver an exceptional guest experience through associates.
Handle administrative tasks related to sales transactions and customer service inquiries.
Collaborate with team members to align efforts and achieve business goals.
Oversee the sales, execution, and management of leagues and one-off tournaments throughout the Fall, Winter, and Summer seasons.
Take ownership of guests’ enjoyment and satisfaction at Five Iron Golf.
Ensure the location follows health and safety regulations and complies with local laws, including alcohol-service laws.