Admissions Coordinator Jobs

About The Position

Requirements

• High school diploma or GED required.
• One or more years of transactional or relationship sales experience preferred.
• Experience in the substance use disorder or psychiatric treatment field highly preferred.

Nice To Haves

• Bachelor’s degree in a related field preferred.
• One or more years of experience in transactional or relationship sales preferred.
• Experience in the substance use disorder or psychiatric treatment field highly preferred.

Responsibilities

• Manage a client caseload and assist the RAC team with admission-related activities, daily follow-up, communication, and documentation.
• Answer a monthly goal of inbound calls using provided training and facility knowledge, while advocating for clients.
• Meet monthly performance metrics and maintain high standards of call quality and medical-file documentation.
• Complete comprehensive clinical and medical assessments and review admissions criteria.
• Lead discussions with referral sources to provide customer support, resolve conflicts, and develop business with treatment and healthcare professionals.
• Respond to referred clients’ needs during and after business hours.
• Explain insurance coverage and out-of-pocket costs, complete pay agreement worksheets, determine amounts due at admission, and arrange payment plans for qualifying clients.
• Communicate with the corresponding Business Development representative when appropriate.
• Assign client follow-up needs to appropriate team members when away from the office or on vacation.
• Assess family needs for mediation, sober escort, and intervention, and identify appropriate professional resources.
• Make admission decisions about the interventionist and facility to recommend, as well as dates and travel.

Benefits

• Comprehensive benefit plan
• Competitive salary commensurate with experience and qualifications