Admissions Coordinator (Mental Health Center)
About The Position
Wings Recovery is hiring an Admissions Coordinator in Carlsbad, California. This hybrid/remote role is the primary point of contact for prospective clients, families, referral sources, and healthcare professionals seeking treatment services. The coordinator manages prospective clients from initial outreach through assessment, admission decision, and arrival, providing an empathetic, professional, responsive, and clinically appropriate experience. The Admissions Coordinator advocates for prospective clients and families by educating them about programs and services, coordinating assessments and admissions, supporting financial and insurance discussions, facilitating communication between internal departments, and maintaining accurate documentation. The role is expected to establish a tone of respect, compassion, empathy, and urgency while upholding ethics, confidentiality, customer service, and regulatory compliance.
Requirements
- At least one year of experience in behavioral healthcare, admissions, intake, business development, customer service, patient access, or a related field.
- Proficiency with Microsoft Office applications and admissions-related software systems.
- Ability to communicate effectively verbally and in writing.
- Ability to exercise discretion with confidential information.
- Ability to establish and maintain effective working relationships with clients, families, referral sources, and team members.
- High school diploma or equivalent.
Nice To Haves
- Experience in mental health treatment, residential treatment, behavioral healthcare, or healthcare admissions.
- Experience working with families and individuals experiencing mental health challenges.
- Experience using electronic health records and CRM systems.
- Knowledge of behavioral health treatment services and levels of care.
- Understanding of insurance terminology and healthcare reimbursement processes.
- Bachelor’s degree in Psychology, Social Work, Counseling, Communications, Healthcare Administration, Business, or a related field.
Responsibilities
- Serve as the primary contact for prospective clients, family members, referral sources, healthcare professionals, and community partners seeking information about treatment services.
- Respond promptly and professionally to inbound leads through phone, email, text message, website submissions, and other channels.
- Manage assigned leads and opportunities proactively, ensuring timely follow-up, strong customer service, and progress through the admissions process.
- Build rapport and trusting relationships with prospective clients and their support systems.
- Educate prospective clients and families about treatment philosophy, levels of care, clinical programming, therapeutic modalities, and admission criteria.
- Assess caller needs and communicate program fit, treatment recommendations, and next steps appropriately.
- Support prospective clients and families facing crises or emotionally challenging circumstances with empathy, professionalism, and urgency.
- Conduct preliminary screening interviews to assess admission appropriateness and level-of-care considerations.
- Gather and review demographic, clinical, medical, psychiatric, substance use, social, and financial information as needed for admission decisions.
- Coordinate and schedule clinical assessments with licensed clinicians and treatment team members.
- Obtain and organize documentation for the admission review process.
- Collect insurance information and facilitate benefits verification.
- Review insurance benefits and communicate coverage information according to organizational policies and procedures.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision health benefits for full-time employees and their dependents, with substantial employer premium contributions.
- Employer-paid life insurance and AD&D.
- Long-term disability coverage.
- Paid parental leave.
- Employee assistance plans.
- Voluntary medical and dependent care flexible spending accounts.
- Voluntary short-term disability coverage.
- Voluntary hospital indemnity and accident plans.
- Voluntary critical illness coverage.
- Voluntary legal assistance.
- Paid time off.
- Holiday pay.
- 401(k) retirement plan with company match; employees are immediately 100% vested upon becoming eligible for the match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
