Hospice Admissions Coordinator

Compassus•Birmingham, AL

24d

About The Position

The Hospice Admissions Coordinator processes patient referrals, coordinates patient admissions after hospice requirements are met, and enters admission data. The role supports the designated program area or region and helps coordinate communication among patients, families, physicians, insurance companies, and the interdisciplinary team. It also includes outreach to referral sources and providing back-up support for the Hospice Care Consultant. The position requires a high school diploma or GED. A bachelor’s degree is preferred, as are two to three years of related experience or training; an equivalent combination of education and experience will be considered. Experience communicating with healthcare personnel and experience with insurance and Medicare/Medicaid billing and reimbursement are also preferred. The role calls for mathematical ability, strong written and verbal communication, English proficiency, and the ability to understand and embrace hospice philosophy. The work involves regular standing and walking, manual dexterity, and the ability to lift and move objects weighing up to 25 pounds. Visual requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. Compassus describes its culture as grounded in compassion, respect, appreciation, diversity, equity, and inclusion, and offers career development opportunities and employee benefits.

Requirements

High school diploma or GED required.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals, and to effectively present information and respond to questions.
Strong written and verbal communication skills.
Ability to understand, read, write, and speak English.
Ability to articulate and embrace hospice philosophy.
Regular standing, walking, and manual dexterity; ability to lift and move objects up to 25 pounds; and specified visual abilities.

Nice To Haves

Bachelor's degree preferred.
Two to three years of related experience and/or training strongly preferred; an equivalent combination of education and experience will be considered.
Experience communicating with physicians, nurses, and other healthcare personnel highly preferred.
Experience in insurance and Medicare/Medicaid billing and reimbursement preferred.

Responsibilities

Support the designated program area and/or region.
Attend and participate in staff meetings, educational programs, and community events as requested.
Communicate identified needs and potential solutions to a supervisor.
Receive and process referrals from physicians, patients, families, friends, and community members.
Contact physicians to secure an admission order; if not a Registered Nurse, ensure a nurse is present to take a verbal order or request a script by fax.
Contact insurance companies for pre-certification authorization.
Schedule appointments with patients and families for informed consents and the RN assessment visit.
Explain hospice services and benefits to patients, family members, and significant others when needed.
Inform appropriate team members of appointment times.
Complete the admission process according to agency and corporate policy.
Ensure appropriate notification of admission to the assigned interdisciplinary team and ancillary providers.
Enter admission data into a third-party system.
Ensure patient chart documentation is signed and dated, and turn the chart over to the Team Coordinator.
Market to referral sources.
Contact long-term care staff, hospital staff, and physicians to promote hospice services.
Provide back-up support for the Hospice Care Consultant.
Document marketing contacts as directed.
Perform other duties as assigned.