Hospice Admissions Coordinator

Compassus•Richmond, VA

About The Position

The Hospice Admissions Coordinator processes patient referrals, coordinates patient admissions, and enters admission data once hospice requirements have been met. The role supports a designated program area and/or region, communicates needs and potential solutions to a supervisor, and participates in staff meetings, educational programs, and community events as requested. The coordinator receives and processes referrals from physicians, patients, families, friends, and community members; obtains physician admission orders; and contacts insurance companies for pre-certification authorization. The coordinator schedules informed-consent appointments and RN assessment visits, explains hospice services and benefits when needed, notifies appropriate team members and providers, completes the admission process under agency and corporate policy, and enters admission data into a third-party system. The role also ensures admission documentation is complete, signed, and dated before transferring the chart to the Team Coordinator. The position includes marketing hospice services to referral sources, including long-term care staff, hospital staff, and physicians; documenting marketing contacts as directed; and providing backup support for the Hospice Care Consultant. Other duties may be assigned.

Requirements

High school diploma or GED required.
Strong written and verbal communication skills.
Ability to understand, read, write, and speak English.
Ability to perform basic arithmetic, including calculating rates, ratios, and percentages.
Ability to read and interpret business, professional, technical, and governmental materials; write reports, business correspondence, and procedure manuals; and present information and respond to questions.
Ability to articulate and embrace the hospice philosophy.

Nice To Haves

Bachelor's degree preferred.
Two to three years of related experience and/or training strongly preferred; an equivalent combination of education and experience will be considered.
Experience communicating with physicians, nurses, and other healthcare personnel highly preferred.
Experience in insurance and Medicare/Medicaid billing and reimbursement preferred.

Responsibilities

Support the designated program area and/or region.
Attend and participate in staff meetings, educational programs, and community events as requested.
Communicate identified needs and potential solutions to a supervisor.
Receive and process referrals from physicians, patients, families, friends, and the community.
Contact physicians to secure admission orders; if not a Registered Nurse, ensure a nurse is present to receive a verbal order or request a script by fax.
Contact insurance companies for pre-certification authorization.
Schedule appointments with patients and families for informed consents and RN assessment visits.
Explain hospice services and benefits to patients, family members, and significant others as needed.
Inform appropriate team members of appointment times.
Complete the admission process according to agency and corporate policy.
Ensure appropriate notification of admissions to the assigned interdisciplinary team (IDT) and ancillary providers.
Enter admission data into a third-party system.
Ensure patient charts are signed and dated, then transfer them to the Team Coordinator.
Market hospice services to referral sources, including long-term care staff, hospital staff, and physicians.
Provide backup support for the Hospice Care Consultant.
Document marketing contacts as directed.
Perform other duties as assigned.