Hospice Admissions Coordinator

Compassus•Arbor Vitae, WI

11d

About The Position

The Hospice Admissions Coordinator processes patient referrals, coordinates patient admissions, and enters admission data after all hospice requirements have been met. The role supports the designated program area and/or region and helps ensure admission procedures and documentation comply with agency and corporate policy. The coordinator also promotes hospice services among referral sources and provides backup support for the Hospice Care Consultant.

Requirements

High school diploma or GED required.
Two to three years of related experience and/or training strongly preferred; an equivalent combination of education and experience will be considered.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages.
Ability to read and interpret business, professional, technical, and governmental materials; write reports, business correspondence, and procedure manuals; and present information and respond to questions.
Strong written and verbal communication skills.
Ability to understand, read, write, and speak English.
Ability to articulate and embrace the hospice philosophy.
Ability to perform the essential functions of the role, including regular standing, walking, and manual dexterity; lifting and moving objects up to 25 pounds; and meeting the stated visual acuity requirements.

Nice To Haves

Bachelor's degree preferred.
Experience communicating with physicians, nurses, and other healthcare personnel highly preferred.
Experience in insurance and Medicare/Medicaid billing and reimbursement preferred.

Responsibilities

Support the designated program area and/or region.
Attend and participate in staff meetings, educational programs, and community events as requested.
Communicate identified needs and potential solutions to the supervisor.
Receive and process referrals from physicians, patients, families, friends, and the community.
Contact physicians to secure an admission order; if not a Registered Nurse, ensure a nurse is present to take a verbal order or request a script by fax.
Contact insurance companies for pre-certification authorization.
Schedule appointments with patients and families for informed consents and the RN assessment visit.
Explain hospice services and benefits to patients, family members, and significant others as needed.
Inform appropriate team members of appointment times.
Complete the admission process according to agency and corporate policy.
Notify the assigned interdisciplinary team and ancillary providers of admissions.
Enter admission data into a third-party system.
Ensure the patient chart is complete, with documentation signed and dated, and turn the chart over to the Team Coordinator.
Market to referral sources.
Contact long-term care staff, hospital staff, and physicians to promote hospice services.
Provide backup support for the Hospice Care Consultant.
Document marketing contacts as directed.
Perform other duties as assigned.