Admissions Coordinator
About The Position
Regina Health Center is seeking an Admissions Coordinator to help residents and families navigate admission to assisted living, rehabilitation, or long-term skilled nursing care. The role works with hospital discharge planners, families, the marketing team, nursing leadership, and other departments to make admissions welcoming, efficient, and seamless. The coordinator manages the process from initial inquiry through admission and follow-up, provides information about facility policies and insurance requirements, and represents the center with professionalism, warmth, and compassion. Regina Health Center is a mission-based skilled nursing facility in Richfield, Ohio, and a ministry of the Sisters of Charity Health System.
Requirements
- At least two years of related healthcare admissions experience and/or relevant education and training.
- Strong customer service, communication, organizational, and problem-solving skills.
- Proficiency with computers and ability to maintain accurate, confidential records.
- Positive attitude, professional demeanor, and commitment to compassionate service.
- Able to manage multiple priorities, take initiative, follow through on commitments, and work both independently and as part of a team.
Nice To Haves
- Prior long-term care or nursing home admissions experience.
- Familiarity with Medicare, Medicaid, managed care, and PointClickCare.
Responsibilities
- Respond to inquiries, coordinate referrals, conduct facility tours, and welcome prospective residents and families.
- Coordinate each step of the admission process from initial inquiry through admission and follow-up.
- Verify insurance coverage; understand Medicare, Medicaid, and managed care requirements; evaluate admission criteria; and obtain necessary pre-certifications.
- Track referrals, complete paperwork accurately and on time, communicate updates, and resolve outstanding issues proactively.
- Work with nursing leadership and other departments to determine appropriate placement, coordinate room assignments, and prepare for new residents.
- Maintain complete and confidential resident records and follow admission, transfer, and discharge procedures.
- Communicate essential resident information to appropriate departments.
- Help achieve census goals and strengthen relationships with referral sources and community partners.
- Help residents, families, and representatives understand facility policies, insurance processes, and admission requirements.
Benefits
- Competitive wages and flexible scheduling.
- Health, dental, and vision insurance.
- Paid vacation, personal, and sick time.
- Employer-paid 401(a) retirement plan and employer-matched 403(b) retirement plan.
- Flexible spending accounts.
- Tuition reimbursement and educational assistance.
- Public Service Loan Forgiveness eligibility for qualifying employees.
- Employee Assistance Program.
- Employee recognition and referral programs.
- Professional growth and advancement opportunities.
- Free parking.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
