Admissions Coordinator

Maryland Wellness • Baltimore, MD

8d • Onsite

About The Position

The Admissions Coordinator at Maryland Wellness is responsible for helping clients enter care promptly and smoothly. The position manages client registration and serves as the first point of contact for new clients and referral sources. It responds to referrals, supports enrollment across multiple programs, addresses barriers to care using agency and community resources, and uses information gathered during admissions to help connect clients with appropriate clinicians and services. The role also includes office operations, administrative recordkeeping, and compliance responsibilities.

Responsibilities

• Respond promptly and professionally to incoming referrals and register new clients in a timely manner.
• Serve as the primary contact for referral partners and coordinate introductions with the Outreach team for new or expanded partnerships.
• Track referral sources and follow up to strengthen relationships and improve referral pipelines.
• Educate clients and families about available services and programs to support enrollment across multiple service lines.
• Greet and check in clients, and attend outreach events to complete on-site registrations when needed.
• Verify insurance and coordinate insurance needs so clients can begin care without delay.
• Complete required paperwork, including consents, billing information, and Releases of Information, in compliance with privacy regulations.
• Explain billing policies, patient rights, and available supports to clients.
• Introduce clients to Maryland Wellness programs, complete welcome packets, and ensure clients understand available resources.
• Schedule assessments immediately after registration and reschedule appointments when clients do not attend.
• Manage admission projects assigned by leadership.
• Identify barriers to care, such as transportation, insurance, documentation, or communication needs, and proactively work with clients to address them.
• Use internal and external resources to resolve obstacles and promote equitable access to care.
• Use admissions information to help match clients with clinicians suited to their needs and preferences.
• Coordinate internal referrals to additional programs to promote comprehensive care and continuity of services.
• Monitor clinician capacity and trends in client needs and share relevant information with the manager for leadership discussion and decision-making.
• Enter and update client information accurately in the electronic medical record system.
• Maintain organized, accurate records of client interactions in compliance with regulatory standards.
• Log all communications and attempted communications with clients or referral sources in the electronic medical record.
• Support facility and office needs, including cleaning, event support, organizing, and minor maintenance or supply needs.
• Open and close the office daily.
• Perform other duties as assigned.

Benefits

• 120 hours of paid time off annually and 9 paid holidays each year.
• ICHRA medical plan with employer reimbursement, allowing employees flexibility in choosing coverage.
• Automatic enrollment at no cost in Maryland Wellness's Term Life Insurance Plan.
• 401(k) retirement plan eligibility beginning the first of the month after 30 days of employment, with a discretionary company match available after one year of service.
• Free, confidential Employee Assistance Program support for employees and their household.
• Eligible employees may earn additional incentive compensation through an annual incentive plan.
• In-office training and structured onboarding, including a supported 90-day introductory period.
• Ongoing professional development and growth opportunities.
• Collaborative, mission-driven team environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed