Admissions Coordinator

Lifespace Communities•Upper St Clair, PA

24d

About The Position

The Admissions Coordinator supports admissions to the health center at Friendship Village of South Hills. The role responds to inquiries, conducts tours, follows up with prospective residents and families, and helps determine whether a health center admission is appropriate. The coordinator verifies insurance coverage and pre-authorizations, completes and distributes move-in paperwork, and handles administrative and clerical tasks associated with admissions and discharges. The position maintains accurate daily census reports and resident information, prepares health center admissions and sales reports, and oversees or maintains referral marketing documentation. The coordinator works with the licensed administrator, director of nursing services, and other admissions team members to ensure potential admissions are clinically appropriate.

Requirements

High school diploma or equivalent.
Three years of experience.
Proven customer service, public relations, or marketing experience.
Ability to prioritize and complete a variety of tasks.

Responsibilities

Answer inquiries and conduct tours with potential health center residents and/or family members.
Follow up on inquiries and determine whether admission to the health center is appropriate.
Verify insurance coverage and conduct pre-authorization checks for health center admissions.
Verify that all move-in packet forms are completed and distributed to the appropriate files.
Complete administrative and clerical functions related to health center resident admissions and discharges.
Maintain and distribute accurate daily census reports, including bed holds, payer changes, transfer and discharge notices, and temporary or permanent assignments.
Maintain and update information in appropriate systems regarding health center resident discharges and deaths.
Develop and submit health center admissions and sales reports.
Oversee or maintain documentation for referral marketing systems.
Work with the licensed administrator, director of nursing services, and other admissions team members to ensure potential admissions are clinically appropriate.