Admissions Engagement Coordinator

Mass General Brigham•Boston, MA

21d•$48,547 - $69,410•Hybrid

About The Position

The Admissions Engagement Coordinator serves as an initial point of contact for prospective students, responding to inbound inquiries and conducting proactive outreach to prospective applicants through phone, email, text messaging, and virtual communication platforms. The coordinator connects with people who have submitted inquiries or started applications, provides information about academic programs and admissions resources, and helps them understand program fit, requirements, prerequisites, and application timelines. Complex or program-specific questions are referred to Assistant Directors of Admissions. The role represents the institution at recruitment and awareness events, including community outreach, regional recruitment programs, information sessions, healthcare system events, and career fairs. It tracks prospective-student interactions, outreach activity, recruitment outcomes, and applicant progress in CRM and admissions systems, and provides feedback to enrollment marketing and admissions leadership to improve prospective-student communications. The position is hybrid, based at 100 First Avenue, and is scheduled for 40 hours per week on the day shift.

Requirements

Bachelor’s degree in a related field; experience cannot substitute for the degree.
Strong interpersonal and customer service skills, including the ability to provide timely, accurate, student-centered support in a fast-paced environment.
Excellent verbal, written, and interpersonal communication skills for explaining complex information.
Strong organizational, time-management, and problem-solving skills, with the ability to independently manage outreach activities.
Ability to take initiative and consistently meet or exceed productivity expectations and service-level agreements.
Proficiency with admissions technology tools, including centralized application services, student information systems, and CRM, is preferred.

Nice To Haves

Two to three years of related work experience preferred; the posting also states two years of related experience preferred.
One to two years of prior experience in a university or college setting preferred.
Prior experience in a university, college, or sales setting preferred.
Sales experience preferred.
Proficiency with admissions technology tools, including centralized application services, student information systems, and CRM, preferred.

Responsibilities

Respond to inbound prospective-student inquiries and conduct proactive outreach by phone, email, text messaging, and virtual communication platforms.
Educate and counsel prospective students about academic programs, admissions requirements, application timelines, prerequisites, and institutional resources.
Refer complex or program-specific questions to Assistant Directors of Admissions.
Represent the institution at recruitment and awareness events, community outreach activities, regional recruitment programs, informational sessions, healthcare system events, and career fairs.
Support prospective applicants in progressing from initial contact to application start.
Maintain accurate and timely records of interactions, communications, recruitment outcomes, and applicant progress in CRM and admissions systems.
Provide responsive, student-centered customer service and foster a welcoming admissions experience.
Share feedback with enrollment marketing and admissions leadership about prospective-student content and messaging.
Meet the stated performance indicators: respond to 80% of leads within two business days and all leads within five business days; make 30 meaningful connections per day; and generate five leads per event.