Admissions Coordinator
About The Position
New Day Recovery is seeking a detail-oriented and compassionate Admissions Coordinator to support intake and admissions for detoxification and residential treatment services. The role is a key point of contact for clients, referral sources, insurance providers, and internal teams, helping ensure a smooth and supportive admission experience. The ideal candidate is organized, professional, able to multitask in a fast-paced healthcare environment, and comfortable navigating insurance verification and authorization processes. Shifts include weekdays and weekends, with evening work.
Requirements
- Must be at least 18 years of age.
- Successful completion of a BCI/FBI background check and pre-employment drug screen.
- Minimum one year of experience in admissions coordination, insurance verification, medical billing, or related healthcare administration.
- Knowledge of ASAM criteria and behavioral health levels of care.
- Familiarity with Medicaid and commercial insurance authorization processes.
- Strong organizational, problem-solving, and critical-thinking skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office and electronic record systems.
- Ability to lift up to 25 pounds, stoop and bend, and perform job responsibilities in facilities with multiple levels and without elevators or mechanical transportation.
Nice To Haves
- Associate degree in healthcare administration or Medical Assistant Certification preferred.
Responsibilities
- Respond promptly and professionally to internal and external calls, fostering positive communication with clients, referral sources, and third-party payors.
- Coordinate intake and admission for new clients, ensuring eligibility, accuracy, and compliance with program criteria.
- Verify insurance coverage, eligibility, and authorization requirements for all admissions.
- Assist individuals without coverage in identifying alternative funding sources when possible.
- Communicate client financial responsibilities and coordinate payment arrangements with designated staff.
- Maintain awareness of ASAM criteria for levels of care and third-party payor requirements for detoxification and residential services.
- Maintain accurate and confidential documentation consistent with HIPAA and 42 CFR Part 2 regulations.
- Communicate effectively with clinical and administrative teams to support seamless client transitions.
- Participate in staff meetings, training, and process improvement efforts to enhance admissions efficiency and client experience.
Benefits
- Medical, dental, and vision benefit programs.
- 100% company-paid life insurance plan.
- Paid Time Off (PTO) begins accruing immediately upon the first day of work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
