Administrative Assistant Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Ability to perform each essential duty satisfactorily.
• Ability to communicate effectively with customers in person and over the telephone.
• Understanding of basic medical terminology.
• Basic computer skills.

Nice To Haves

• 1–3 years of office experience in a health care setting.
• Previous customer service experience.

Responsibilities

• Greet patients professionally and courteously.
• Enter patient demographic, insurance, and financial information accurately.
• Collect co-pays, deductibles, and co-insurance payments.
• Maintain patient logs, charts, and documentation.
• Complete patient check-in and check-out, including exit interviews.
• Answer, screen, and direct incoming calls.
• Manage emails, scanning, faxing, filing, and other documentation.
• Maintain daily financial logs and reconcile cash.
• Prepare reports, patient records, and informational packets.
• Ensure documentation is appropriate for billing and compliance.
• Support and guide front desk staff, monitor daily operations, address workflow inefficiencies, and assist with training new staff.
• Coordinate with clinical and administrative teams.
• Maintain professionalism and patient satisfaction, address concerns, and escalate issues when necessary.
• Communicate effectively with patients, families, and staff.
• Comply with HIPAA, OSHA, and facility policies; participate in quality improvement and safety programs.
• Audit charts and maintain accurate records.
• Maintain front desk supplies and inventory; assist with ordering and stocking materials.
• Keep the work environment clean, safe, and organized, and promptly report safety concerns or equipment issues.
• Assist clinical staff with basic non-clinical tasks when needed and support other departments during high patient volume.
• Help with onboarding paperwork, cover front desk duties for other shifts or locations, assist with inventory checks or restocking, and participate in meetings, trainings, or special projects.
• Perform additional administrative tasks as assigned by management.