Administrative Assistant - PRN

Altus Community Healthcare•Eagle Pass, TX

About The Position

The Front Desk / Administrative Assistant oversees front desk operations and performs hands-on administrative duties to support patient registration, daily workflows, compliance, and patient experience. The role includes greeting and registering patients, maintaining records and financial logs, handling communications and clerical work, supporting front desk staff, coordinating with clinical and administrative teams, and maintaining a safe, organized reception area. It also involves addressing patient concerns, supporting quality and safety programs, maintaining front-desk inventory, and assisting with additional administrative or non-clinical tasks as assigned.

Requirements

High school diploma or equivalent.
Ability to perform each essential duty satisfactorily.
Ability to communicate effectively with customers in person and over the telephone.
Understanding of basic medical terminology.
Basic computer skills.

Nice To Haves

1–3 years of office experience in a health care setting.
Previous customer service experience.

Responsibilities

Greet patients professionally and courteously.
Enter patient demographic, insurance, and financial information accurately.
Collect co-pays, deductibles, and co-insurance payments.
Maintain patient logs, charts, and documentation.
Complete patient check-in and check-out, including exit interviews.
Answer, screen, and direct incoming calls.
Manage emails, scanning, faxing, filing, and other documentation.
Maintain daily financial logs and reconcile cash.
Prepare reports, patient records, and informational packets.
Ensure documentation is appropriate for billing and compliance.
Support and guide front desk staff, monitor daily operations, address workflow inefficiencies, and assist with training new staff.
Coordinate with clinical and administrative teams.
Maintain professionalism and patient satisfaction, address concerns, and escalate issues when necessary.
Communicate effectively with patients, families, and staff.
Comply with HIPAA, OSHA, and facility policies; participate in quality improvement and safety programs.
Audit charts and maintain accurate records.
Maintain front desk supplies and inventory; assist with ordering and stocking materials.
Keep the work environment clean, safe, and organized, and promptly report safety concerns or equipment issues.
Assist clinical staff with basic non-clinical tasks when needed and support other departments during high patient volume.
Help with onboarding paperwork, cover front desk duties for other shifts or locations, assist with inventory checks or restocking, and participate in meetings, trainings, or special projects.
Perform additional administrative tasks as assigned by management.