Administrative Assistant (PRN) - Paragon Infusion Centers

Elevance Health • Kansas City, MO

4d • Onsite

About The Position

The Administrative Assistant at Paragon Infusion Centers oversees patient check-in, registration, and checkout. The role is onsite at 8434 Ward Parkway, Kansas City, Missouri. The clinic is open Monday through Friday, 8 a.m. to 4 p.m.; PRN coverage is needed for sick-call absences, PTO coverage, and higher-census days, generally 1–3 days per week.

Requirements

• High school diploma or equivalent and at least 1 year of lead or supervisory experience in a health care environment, or an equivalent combination of education and experience.
• Satisfactory completion of a tuberculosis test is required for Carelon Health business units.

Nice To Haves

• Bilingual in English and Spanish.
• At least 1 year of medical front office experience.
• Prior authorization experience.
• Inbound call experience.
• Customer service experience in a medical or professional setting.

Responsibilities

• Oversee staff and processes for patient check-in, including confirming charts are pulled for scheduled appointments, updating demographics and eligibility, and using current forms.
• Listen and respond to concerns from patients and family members.
• Respond to patient questions and complaints and route issues to the appropriate personnel.
• Analyze daily administrative operations and resource utilization.
• Assist with Medic user issues.
• Ensure appropriate cash controls are in place and policies and procedures are followed.

Benefits

• Merit increases
• Paid holidays
• Paid Time Off
• Incentive bonus programs, unless covered by a collective bargaining agreement
• Medical benefits
• Dental benefits
• Vision benefits
• Short- and long-term disability benefits
• 401(k) with matching
• Stock purchase plan
• Life insurance
• Wellness programs
• Financial education resources

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED