Administrative Assistant (PRN) - Paragon Infusion Centers
About The Position
The Administrative Assistant at Paragon Infusion Centers oversees patient check-in, registration, and checkout. The role oversees staff and processes to ensure charts are pulled for scheduled appointments, patient demographics and eligibility are updated, and current forms are used. It also addresses patient and family concerns, responds to patient questions and complaints, and routes issues to the appropriate personnel. The Administrative Assistant analyzes daily administrative operations and resource utilization, assists with Medic user issues, and ensures cash controls and policies and procedures are followed. This is an onsite PRN position in Kansas City, Missouri. The clinic is open Monday through Friday, 8 a.m. to 4 p.m. The role provides coverage for sick call-offs, PTO, and higher-census days as needed, typically one to three days per week.
Requirements
- High school diploma or equivalent, and at least 1 year of lead or supervisory experience in a health care environment; or an equivalent combination of education and experience.
- For Carelon Health business units, satisfactory completion of a tuberculosis test is required.
Nice To Haves
- English/Spanish bilingual skills.
- At least 1 year of medical front-office experience.
- Prior authorization experience.
- Inbound call experience.
- Customer service experience in a medical or professional setting.
Responsibilities
- Oversee staff and processes for patient check-in, including verifying charts are pulled for scheduled appointments, demographics and eligibility are updated, and current forms are being used.
- Listen and respond to concerns from patients and/or family members.
- Respond to patient questions and complaints, routing issues to appropriate personnel.
- Analyze daily administrative operations and utilization of resources.
- Assist with Medic user issues.
- Ensure proper cash controls are in place and policies and procedures are followed.
Benefits
- Merit increases
- Paid holidays
- Paid time off
- Incentive bonus programs, unless covered by a collective bargaining agreement
- Medical benefits
- Dental insurance
- Vision insurance
- Short- and long-term disability benefits
- 401(k) with match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
